Night Auditor - Full Time

Why Work at Hilton Garden Inn Old Town?

Hilton Garden Inn Old Town San Diego is a fantastic place to work thanks to its upbeat, team-oriented environment and excellent location. With a modern lobby, outdoor pool, fitness center, EV charging, on-site restaurant/bar, and business meeting spaces, it's a dynamic, amenity-rich setting that makes every shift engaging. Plus, being steps from historic Old Town, SeaWorld, the zoo, and trolley transit means staff enjoy convenience and variety on and off the clock.

Night Auditor

The Night Auditor is responsible for overseeing front desk operations during overnight hours while completing daily audit and financial reporting functions. This role ensures accurate financial reconciliation, maintains hotel security and guest service standards overnight, and provides a calm, professional, and service-oriented presence consistent with luxury and boutique hotel expectations.

Primary Job Duties:

• Perform nightly audit procedures, ensuring accurate reconciliation of daily financial transactions and reports.
• Balance and close daily revenue, including room charges, taxes, and payments, in accordance with hotel policies.
• Prepare and distribute daily audit reports for management review.
• Perform all front desk agent duties during overnight hours, including guest check-in and check-out.
• Serve as the primary overnight point of contact for guest requests, concerns, and service recovery.
• Communicate professionally with guests to address overnight requests, inquiries, or concerns with discretion and care.
• Monitor lobby activity and maintain a secure, quiet, and welcoming overnight environment.
• Conduct scheduled overnight property walks to ensure safety, cleanliness, and operational readiness.
• Coordinate with housekeeping, maintenance, security, and bell services as needed during overnight hours.
• Ensure timely delivery of guest amenities, special requests, and service recovery items during the overnight shift when applicable.
• Respond to emergency situations following established safety and security procedures.
• Maintain accurate guest records and ensure confidentiality of all guest and financial information.
• Verify room status, availability, and rates in coordination with the Front Office and Revenue teams.
• Maintain a clean, organized, and polished front desk and lobby area.
• Prepare the front desk and lobby for the morning shift, ensuring a clean, organized, and professional appearance.
• Adhere to all health, safety, security, and privacy procedures.
• Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

Knowledge, Skills and Abilities:

• Prior front desk or night audit experience in a luxury or boutique hotel preferred.
• Strong attention to detail and accuracy in financial and audit functions.
• Excellent verbal and written communication skills.
• Ability to work independently and make sound decisions overnight.
• Strong organizational, time management, and problem-solving skills.
• Proficiency with property management systems and basic accounting functions.
• Professional demeanor and ability to remain calm in overnight or emergency situations.
• Ability to multitask while maintaining service standards.
• Flexibility to work overnight shifts, weekends, and holidays.

Physical Demands:

• Ability to stand for extended periods.
• Ability to sit, bend, reach, and move throughout the property as needed.
• Ability to operate computers, phones, and standard office equipment.
• Ability to conduct overnight property checks.
• Must wear required personal protective equipment per job responsibilities

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.

Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company's use of the personal information it collects, receives or maintains for the business purposes identified above.