Service Coordinator

Interterritorial CoordinatorBased in our Seattle, Tacoma, or Bellingham office, with the flexibility to work remotely part of the week.Rate of Pay: $28-32 per hourCopiers Northwest is a premier, nationally recognized provider of office technology products and services. CNW helps manage change, streamline workflow, and control document-related expenses by providing programs that go beyond copiers. As a locally owned independent company, CNW has the flexibility to customize acquisition and service programs, tailored to boost efficiency and meet the diverse needs of customers.Position SummaryOrder Processing handles administration and operations for copier and printer sales companywide. The Interterritorial (ITT) Coordinator is a unique position within the company that specializes in A) Support of Copiers Northwest clients with locations outside of Pacific NW service area ("Ship Outs") and B) Support third-party partner dealers' clients with locations within Copiers Northwest service area ("Ship Ins"). This role serves as a key liaison between dealers, sales, order processing, and internal departments to support timely communication, resolve issues, and maintain smooth execution of ITT Ship In and ITT Ship Out orders.Key ResponsibilitiesPaperwork Review Review, validate, and approve ITT Ship In service agreements submitted by dealers.Verify serviceability, equipment configuration, pricing accuracy, and compliance with internal standards and contract requirements.Order Support and Data Management Maintain accurate records in internal systems, including dealer contact information, contract types, and pricingIdentify servicing dealers for ITT Ship Out orders, negotiate pricing and create service agreementsEnsure service agreements comply with internal standards, and contract costs do not exceed contract revenueManage High Volume of Email Communication Communicate dealer-provided information to internal departmentsMonitor order progress, respond to inquiries and provide updates for in-process ordersIdentify missing, unclear, or incorrect information and work directly with dealers, sales, and order processing teams to resolve issuesOther related projects and duties as assignedRequired QualificationsHigh school diploma or equivalent required. Preferred 2+ year degree/coursework related to business administration, operations or logistics.Experience in order coordination, customer service, logistics, operations, or administrative support.Proficiency with Microsoft Office 365 applications, including Outlook, Teams, Word, Excel and SharePointAbility to learn internal ERP & CRM systems quickly.Core CompetenciesCross-functional coordinationIssue resolution and escalationStrong attention to detailAutonomous, self-motivated and proactiveExcellent written and verbal communication skills.Adaptable with the ability to manage multiple priorities in a fast-paced environment.Ability to manage ambiguity with creative problem-solvingStrong follow-up, time management and organizational skills.Benefits Package:Medical, Dental & Vision Insurance401K with employer matchPaid vacation + flexible PTOPaid time off on company-recognized holidaysComplimentary life insurance policyEmployee Assistance programFSA & HSA availableCopiers Northwest (CNW) is committed to maintaining a diverse and inclusive workplace. CNW is an equal opportunity employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CNW job opportunities. CNW participates in E-Verify. CNW will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.Monday-Friday 8:00am-5:00pm