Product Designer, Agent Experience San Francisco or New York $170,000 - $215,000

San Francisco or New York Full-time $170,000 – $215,000
About the role

The people who configure Pazau Agent aren't engineers. They are CX operations managers who know their company's refund policy by heart and need to trust that the AI will follow it. You'll design the tools they use to write Procedures, test changes in simulation, read Traces and approve Actions. You'll also design the conversation surfaces their customers see in chat, WhatsApp and voice.
The base salary range for this role is

$170,000 – $215,000 . Final offers depend on level and location, and every offer includes equity.
What you'll do

Own end-to-end design for the Procedure editor, simulation and Traces, from research through shipped, polished UI
Run research with CX teams at customers like Copperline Outfitters and Harbor & Pine Hotels
Make the agent's reasoning legible: design how a 40-step trace reads to a QA analyst, an auditor and a support leader
Contribute to our design system and prototype in code when a static mock won't answer the question
What you'll bring

5+ years of product design for complex B2B software
A portfolio showing depth in interaction design and information architecture, not only visual polish
Experience designing for AI features, including uncertainty, explanation and human override
Comfort working in Figma and in code alongside engineers
Nice to have

Designed tools for operations, support or compliance teams
Prototyping with React or SwiftUI
Background in conversation design
Medical, dental and vision for you and your dependents, with 100% of premiums covered
Equity in Pazau, with a 10-year exercise window after you leave
16 weeks of fully paid parental leave for every parent
401(k) with a 4% match
$2,000 a year for learning, plus conference travel when you're speaking
Four weeks of paid time off, plus a company-wide week off at the end of December
Most candidates go from first call to offer in three to four weeks. You'll hear back from us within three business days after every stage, and every candidate who reaches final interviews gets written feedback.
Sound like your next job?

We reply to every application within five business days.

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