Personal Lines Customer Service Representative

divh2Personal Lines Customer Service Representative/h2pThe Personal Lines Customer Service Representative at Parkway Family Insurance is responsible for maintaining solid customer relationships by handling existing customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and producers while conducting specific service and marketing activities./ppBenefits/Perks:/pulliCompetitive Pay/liliProfessional Development/liliJob Stability in a growing industry/li/ulpResponsibilities:/pulliAnswer all incoming calls to the agency, directing to the appropriate party,/liliHandle incoming mail for the agency and taking action as needed./liliResponsible for all agency cancellation notices from companies or finance companies. Communicate with insured to resolve or pass to producer, commercial lines department./liliSupport the producer by reviewing upcoming renewals, reviewing liability limits and exposures, and quoting or marketing with other companies/general agents as needed./liliConfer with customers to provide detailed information about products and services, process renewal quotes or marketing renewals, quote renewals to clients, take payments and provide Carrier all requested documentation to proceed with binding coverages./liliResolve product or service issues by clarifying the customers concern, determining the cause, selecting and explaining the best solution to solve, expediting correction or adjustment, and following up to ensure resolution./liliMaintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system./li/ulpQualifications:/pulliMust hold a Texas Property/Casualty license with at least one years experience./liliDemonstrate strong knowledge of personal lines insurance products, rating procedures, underwriting procedures, coverages, and industry operations to manage and maintain assigned clients effectively./liliDemonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills and excellent math and reading skills to perform calculations./liliPossess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision./liliHave excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation./li/ulpCompensation: $43,000.00 - $45,000.00 per year/ppIf youre looking for a career that offers flexibility, job stability, strong compensation, and more, then youve come to the right place! Working with an IIAT member agency is a great career choice!/ppIIAT members are Trusted Choice independent insurance agencies. Independent insurance agents dont work for an insurance company; they partner with multiple insurance companies. As such, they offer more options to their customersmore personalized policies, more affordable policies, and more. Independent agents focus on the satisfaction of their customers and community./ppIIAT serves nearly 1,500 independent agencies and tens of thousands of employees in Texas. The demand for insurance professionals is growing is this the right career for you?/p/div