Wake County Government

Bilingual - Patient Access Representative (Part Time) Wake County Government Job Category Job Category Overview Wake County Health and Human Services is looking for a (Part Time) Bilingual Patient Access Representative to join the team and provide customer service to county employees and citizens of Wake County to reduce infant mortality. This position is part of a multi-disciplinary team consisting of Physicians, Physician Extenders, Nurses, Nurse Aides, Clinical Social Worker, Human Services Technician and other Customer Service Representatives, all working together to meet the goals of the work area. What You'll Be Doing Essential Functions Include: Responds to inquiries from both internal and external customers Gathers intake or service request information Registers customers for services, schedules appointments and service calls and provides necessary information Receives monies, enters customer information into databases and provides receipts if appropriate May balance cash drawers and process invoices NOTE: Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Health and Human Services, (ii) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours. About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneur spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) High school diploma or GED One year of job-related experience Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Bilingual strongly preferred Experience translating Spanish to English in a medical or healthcare environment Customer service experience in a Prenatal and Family Planning clinic strongly preferred Customer service experience in a Public Health environment Proficiency with Microsoft Word and Excel Medical office experience Medical terminology How Will We Know You're 'The One'? Excellent listening and organization skills ability to multi-task Excellent verbal and written communications skills Ability to communicate effectively with all levels of internal and external management Use excellent customer service skills to work through issues raised by the key stakeholders of the assigned projects Assist in resolving concerns as appropriate About This Position Location: Human Services Center Sunnybrook Raleigh, NC 27610 Employment Type: Regular Work Schedule: 34 hrs/week; M-F 8:15a-5:15pm; Modified schedule on Wednesdays Hiring Range: $17.59- $23.75 commensurate with experience Posting Closing Date: 7:00 pm on 7/28/2023 #J-18808-Ljbffr