Retail Sales Associate / Customer Service

Overview

About Us:

Elements Massage is a leader in the health and wellness industry, specializing in therapeutic massage services. With a commitment to excellence and ongoing education for our service providers, we strive to create an environment where both clients and employees can thrive and grow.

Membership Wellness Advisor Role:

The Front Desk Sales Associate is responsible for the reception area and overall seamless daily operations of the facility. Including, but is not limited to, the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, and promoting the Wellness Membership Program.

This is a Part-Time position. Candidates must have a flexible schedule to work opening or closing shifts. Expected hours 15-25.

Applicants must be available for ALL SHIFTS; including evenings and weekends

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the studio each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation
• Assist in all areas of operation as requested by management
• Be on time for all SHIFTS -must be highly dependable

Qualifications

• Previous spa/gym experience preferred. Experience with customer service, Membership sales, retail sales or hospitality industry preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage a busy front desk efficiently.
• Proficient in computer operations and basic software applications.
• A positive and friendly attitude with a strong commitment to customer satisfaction.
• Drivers License, reliable transportation

Benefits

- Unlimited Monthly Commission/Bonus opportunities
- Career Advancement Opportunities based on performance
- Free, discounted services & retail discounts
- Hourly pay - $16 -$17 based on experience
- Medical, dental, and vision plans
- Paid time off

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC ("ETM"). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those
of ETM. Elements Massage® + design are registered trademarks owned by ETM.