Warranty Administrator

Job Description

Job Description

Weekly Pay + Monthly Commission | 3 Weeks Vacation | Excellent Benefits

Bill Cramer Chevrolet Buick GMC | Panama City, FL

Join a Family-Owned Dealership With 60 Years of Experience!

Bill Cramer Chevrolet Buick GMC has proudly served the Panama City community for over 60 years. As our Service Department continues to grow, we're looking for an experienced Automotive Warranty Administrator to join our team!

If you're detail-oriented, organized, and experienced in processing automotive warranty claims, we want to hear from you!

Previous automotive warranty administration experience is required. GM dealership experience is highly preferred.

What We Offer

• Weekly pay plus monthly commission
• 401(k) with 2% employer match
• Health insurance after 60 days (company pays 75% of the base plan)
• Dental and vision insurance after 60 days
• 3 weeks of paid vacation
• Company-provided life insurance after one year
• 5 paid holidays
• Stable, family-owned dealership environment
• Ongoing manufacturer and dealership training

What You'll Do

As an Automotive Warranty Administrator, you'll manage warranty claims from submission through payment, ensuring accuracy, compliance, and timely processing.

Key responsibilities include:

• Process, submit, and track manufacturer warranty claims accurately and efficiently.
• Review repair orders for warranty eligibility, proper documentation, and manufacturer compliance.
• Verify labor operations, parts, mileage, authorization numbers, and technician documentation.
• Research, correct, and resubmit rejected or disputed warranty claims.
• Monitor outstanding warranty receivables and reconcile payments with dealership accounting records.
• Coordinate warranty parts returns and ensure proper documentation and storage.
• Maintain organized records and supporting documentation for manufacturer warranty audits.
• Communicate with Service Advisors, Technicians, Parts, and Accounting to resolve claim discrepancies.
• Stay current on GM warranty policies, procedures, and manufacturer updates.
• Identify recurring claim issues and help reduce rejections, delays, and chargebacks.
• Ensure all claims are submitted within manufacturer deadlines.

What We're Looking For

Required Qualifications:

• Previous automotive warranty administration experience.
• Strong understanding of automotive warranty claims, repair orders, and manufacturer requirements.
• Experience reviewing, submitting, and reconciling warranty claims.
• Excellent attention to detail and organizational skills.
• Ability to manage high claim volumes while meeting deadlines.
• Strong communication, computer, and problem-solving skills.
• Ability to work independently and collaborate across dealership departments.
• Valid driver's license with a clean driving record.

Preferred Qualifications:

• GM dealership warranty administration experience.
• Knowledge of GM warranty policies and claim submission procedures.
• Experience with Dealertrack, CDK, Reynolds & Reynolds, or similar dealership management systems.
• GM warranty certifications or manufacturer-specific training.

Apply Today!

Ready to put your automotive warranty experience to work with a growing, family-owned dealership?

Join Bill Cramer Chevrolet Buick GMC and enjoy competitive compensation, monthly commission opportunities, excellent benefits, and a team that values your expertise.