Fundraising Operations Specialist

Description Are you a detail-loving, process-minded professional who wants your work to mirror a real difference for animals? Help power the engine behind our life-saving programs! In this role, you’ll be the go-to person for ensuring smooth donor communications, accurate data operations, and timely fulfillment of materials that inspire and honor our most committed supporters. You’ll collaborate with passionate colleagues, contribute to meaningful projects, and play a key role in stewarding the legacies that fuel PETA’s work. Team Culture The Development team at the PETA Foundation is a collaborative, mission-driven department that values compassion, integrity, and innovation. We work together to ensure that every donor feels appreciated and connected to our work, helping all animals. Our culture encourages open communication, creative problem‑solving, and continuous learning. We celebrate victories for animals and support one another in achieving our shared goals. Position Objective To support the Development team with donor stewardship and operational efficiency through direct donor interactions, information management and workflow, mail fulfillment, inventory coordination, and collaboration with the Legacy Gifts, Major Gifts, and Corporate Giving departments. Primary Responsibilities and Duties Play a key role in donor communication, facilitating stewardship support by responding to select donor inquiries via phone, email, and mail in a timely and professional manner; processing and fulfilling daily requests from supporters, including updating donor records and sending appropriate materials; managing responses to mailings and ensuring timely follow‑up; coordinating PETA’s Tree of Life memorial recognition program; handling returned mail and following up with donors to ensure accurate delivery; submitting entries in the donor database and processing daily reports; managing mailings of cards, custom reports, and special gifts to donors, including collaborating across departments and with PETA leadership; routing and processing incoming mail, including confidential documents and donor feedback forms; preparing and sending select donor materials and coordinating mailings; assembling and distributing welcome kits for select members; and researching and proposing quarterly victory articles to support donor engagement. Take ownership of information management by maintaining accurate and up-to-date donor records, including flags, contact details, and research notes; accessing and routing donor correspondence files via WIA service; maintaining and tracking inventory of legacy materials, donor gifts, and in‑kind donations and coordinating documentation and storage with Operations; processing NCOA/bad address reports and assisting with database cleanup projects. Assist select team members with research and special projects. Coordinate across departments and manage competing priorities. Perform any other duties assigned by the supervisor. Requirements College degree or equivalent experience in nonprofit development, donor relations, or customer service. Exceptional organizational and time management skills. Strong attention to detail and proven ability to handle data with a high level of accuracy. Ability to manage multiple tasks and meet deadlines in a fast-paced environment. Professional and reliable in handling donor-facing responsibilities. Proven ability to maintain confidentiality and use discretion at all times. Excellent written and verbal communication skills. Strong interpersonal skills and willingness to work collaboratively. Proficiency with donor databases (CRM’s), Asana, and Microsoft 365. Demonstrated commitment to animal liberation and to the objectives of the organization. The hourly pay range for this position is $16.75 - $18.25. The ultimate hourly pay within this range that will be offered to a qualified candidate will be determined based on the candidate’s experience. A list of benefits available to qualified employees is available here. Application Deadline Applications for this position will be accepted until August 13, 2026. We may fill this job opening before the deadline if we find a qualified candidate. #J-18808-Ljbffr