Senior IT Project Manager - SAP Sales and Service Cloud

Senior IT Project Manager - SAP Sales and Service Cloud Location Bothell, WA - Hybrid role (3 days onsite/week) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Responsibilities Lead end-to-end delivery of enterprise IT projects from initiation through implementation and stabilization. Develop and maintain comprehensive project plans, milestones, timelines, budgets, and status reporting. Drive accountability for project scope, cost, schedule, quality, and overall delivery outcomes. Manage enhancements and rollout activities for SAP Sales and Service Cloud across expanding enterprise user groups. Own demand intake, delivery pipeline governance, backlog prioritization, and release sequencing in an iterative or hybrid Agile environment. Establish clear communication plans and provide consistent updates to project teams, business stakeholders, leadership, and third-party partners. Provide day-to-day direction to cross-functional resources spanning business users, internal IT teams, and system integrators. Coordinate project governance activities, including risk management, issue resolution, dependency tracking, and decision escalation. Ensure structured change management and change control practices are followed within a compliance-sensitive, regulated environment. Prepare and maintain core project documentation, including charters, plans, RAID logs, status reports, financial tracking, and executive summaries. Partner with stakeholders to align business priorities with technical delivery plans and release readiness. Support successful user adoption by coordinating implementation planning, stakeholder engagement, and organizational change activities. Qualifications 12+ years of IT project management experience, including 8+ years leading enterprise application projects end to end. Utilities domain experience, including IT project delivery for a regulated electric, gas, or combination utility. Working knowledge of the utility customer landscape and the operational demands of regulated environments. Hands-on project delivery experience with SAP Sales and Service Cloud, including implementation, enhancement, or user community rollout. Demonstrated success managing project scope, cost, schedule, and quality for initiatives of similar size and complexity. Experience leading iterative or hybrid Agile delivery, including pipeline management, backlog prioritization, and release planning. Proven ability to direct cross-functional teams across business, IT, and third-party delivery partners. Experience with structured change management and formal change control processes. Strong background in project documentation, executive status reporting, and budget tracking. Advanced proficiency with MS Project, Visio, Excel, and Word. Excellent communication, interpersonal, negotiation, leadership, planning, decision-making, analytical, and problem-solving skills. Preferred: Exposure to SAP IS-U / S/4HANA Utilities billing and related FI-CA and FI/CO integration. Compensation & Benefits The base salary range for this position is $92,250 to $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. Application Deadline & Availability The deadline to apply for this position is: 08/15/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. Background Screening & Identity Verification As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. Physical And Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish Accommodation Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting View email address on click.appcast.io. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. #J-18808-Ljbffr Concentrix