Event Operations Manager

Express Meetings ManagerSchulte Companies is seeking an energetic, experienced, and hands on Express Meetings Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:Work Today, Get Paid Today, with Daily Pay!Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!Multiple Health Insurance and Life Insurance options401k Plan + Company Match for eligible associatesPaid Time OffHoliday PayPet InsuranceEmployee Assistance ProgramSchulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.Key ResponsibilitiesSales & Business DevelopmentManage and respond to leads for corporate meetings, executive retreats, small group programs, and social meeting inquiries within a short-term booking window.Qualify business opportunities and conduct needs analyses to recommend appropriate meeting spaces, packages, and accommodations.Create tailored proposals and presentations that align with client objectives and resort capabilities.Conduct site tours, virtual tours, and client presentations with professionalism and attention to detail.Negotiate terms and conditions within property guidelines, ensuring both client satisfaction and revenue optimization.Prepare and issue contracts, create deposit schedules, and maintain accurate Delphi/Salesforce booking data.Detail events, create Banquet Event Orders, manage room blocks, finalize payments and close out groups and events.Account & Client ManagementBuild and maintain strong relationships with meeting planners, corporate clients, and local businesses.Serve as the primary point of contact for assigned groups from initial inquiry through closing of the group.Maintain proactive communication throughout the pre-event process to ensure clarity and client confidence.Revenue & ReportingMeet or exceed individual sales goals aligned with the annual sales strategy.Maximize revenue opportunities through up-selling meeting enhancements, food and beverage offerings, and additional services.Accurately forecast group room nights and banquet revenue to support internal planning and operations.Participate in weekly pipeline and pickup meetings to stay aligned with property occupancy needs and sales priorities.Participate in weekly BEO and RESUME meetings with details.Cross-Department CollaborationWork closely with Banquets, Culinary, Operations, and Reservations to ensure all group details are understood and executed.Attend pre-conferences, BEO meetings, and post-event debriefs as needed.Support property-wide sales initiatives, networking events, FAM tours, and promotional activities.QualificationsRequiredHotel sales, catering sales, or conference services experience (luxury or full-service property preferred).Strong knowledge of corporate meeting needs, event logistics, and hospitality sales processes.Proficiency in Delphi (or comparable CRM), Microsoft Office Suite, and virtual meeting tools.Excellent communication, negotiation, and relationship-building skills.Strong organizational skills with the ability to handle multiple programs simultaneously.High attention to detail and commitment to delivering exceptional client service.PreferredExperience in a resort, convention hotel, or independent luxury property.Familiarity with forecasting models, sales reports, and group block management.Existing relationships with local businesses, CVBs, and meeting planner networks.Knowledge, Skills and AbilitiesOutgoing personalityAlways maintains a professional image through appearance and dressAbility to work collaboratively with hotel service team in providing exceptional customer serviceClear, concise written and verbal communication skillsDemonstrate ability to achieve sales goalsProactive sales approach; assertive and fast paced, driven to succeedExcellent time management skillsUnderstands need time strategy as developed by Revenue ManagementMust have flexible work hours that may include evenings, weekends, and holidays*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process.*Schulte Companies is an Equal Opportunity Employer.