Salesforce Business Analyst

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. The Salesforce Business Analyst will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. We are seeking someone with excellent communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. Our Salesforce Business Analysts wear many hats on their projects and are responsible for everything from requirements gathering, Salesforce configuration, testing, training and post‑deployment support. As a Salesforce Business Analyst, you will work alongside Solution Architects and Technical Architects to design, develop, and deploy large‑scale enterprise solutions all while learning and growing your skill set. This person will serve as the "go to" for users, promote adoption, keep current on new releases and AppExchange solutions. A Day in the Life: Consult and liaise with stakeholders to gather and confirm business requirements Analyze and consolidate information to develop solutions to ensure business requirements are achieved Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts Provide expert support to key stakeholders in managing system and process changes Develop user stories and to‑be process flows to support the design and development of Salesforce solutions for our clients Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud‑based technologies Collaborate with developers to test and verify that solutions will meet the business requirements Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training Interact with third party vendors and developers to define system requirements Create test scenarios for applications and enhancements, ensuring functional requirements are met Utilize and champion agile techniques to deliver on competing requirements Facilitate workshops and maintain system processes and procedures What Makes You a Great Fit: Relevant experience as a business analyst supporting Salesforce implementations preferred Experience leveraging AppExchange products to develop a solution Experience soliciting, gathering, and analyzing user input and requirements Experience documenting user stories and creating to‑be process flow diagrams Experience collaborating with business stakeholders Experience in Financial Services preferred Experience using devops tools, Azure Devops experience preferred Experience documenting and presenting visualizations that describe complex processes Salesforce Certifications and/or relevant Salesforce training preferred Experience on a Salesforce implementation through the full Software Development LifeCycle (SDLC) Additional Skills We Hope You Bring: Strong problem‑solving and communication skills. Ability to work effectively in a cross‑functional team. Self‑motivated with the ability to work individually or in a team. Ability to multitask and manage work effectively by prioritizing own assignments, schedules, and meetings resulting in timely completion of work. Proficient in Microsoft Office Tools, eg. Word, PowerPoint, Excel, Visio, and Outlook. Quality written and oral communication, and presentation skills. Excellent interpersonal skills. Critical thinking and problem‑solving skills. Excellent attention to detail. Ability to consolidate and organize information. Adaptable to fast‑paced and changing environments. Strategic project management involvement and oversight of milestones and deliverables. Commitment to operational excellence and continuous process improvement. Ability to perform with limited supervision. Work Environment: Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone. Specific vision abilities are required by this job due to computer work. Regular, predictable attendance is required. Benefits: We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. #J-18808-Ljbffr Triumph Financial