Technical Support Analyst - HVAC - Chillers
$80.4k - $136.8kDaikin Applied Ltd.
- # Technical Support Analyst - HVAC - ChillersApplylocations: Remote MNtime type: Full timeposted on: Posted Todayjob requisition id: R003780*Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!*Job Posting## Daikin Applied is hiring a commercial HVAC Technical Support Analyst - Chillers! The Tech Support Analyst provides prompt, accurate technical advice to sales representatives, DAA customers and service groups regarding the application, operation and maintenance of HVAC equipment. He/She generates and manages casework through SalesForce.com CRM. In addition, the Tech Support Analyst promotes the collection, fabrication and retention of technical resources. In this fast-paced role, he or she will encourage exceptional product quality in design, manufacturing, application and service. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!## Location: Remote - Plymouth, MN## What you will do:* ## Provide intermediate level HVAC technical support to sales representatives, customers and service groups* ## Manages large amounts of incoming calls and emails* ## Promptly and accurately enters all incoming requests within Salesforce CRM* ## Maintains communication records, necessary paperwork within Salesforce* ## Reflect correct customer and case details with up-to-date information* ## Build sustainable relationships and trust with customer accounts through open and interactive communication* ## Identify and assess customers’ needs to achieve satisfaction and takes the extra mile to engage customers* ## Communicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner* ## Provides information to customers on an on-going basis to answer questions or provide information with respect to their case status* ## Provide weekly and daily updates and reports of cases status and group metrics* ## Provides authorizations for parts warranty request upon identifying quality related opportunities* ## Conducts training sessions in a formal classroom or on the job site on product application, operation and maintenance* ## Consults and collaborates with Engineering and Manufacturing on quality and product design improvements* ## May provide coaching, and/or mentoring to a subordinate group or staff member* ## Write service literature, including flow charts and create micro videos* ## Works closely with Manager on metrics, service opportunities, and manuals## What’s in it for you:* ## Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more* ## The ability to make an impact and shape your career with a company that is passionate about growth* ## The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best## Minimum Qualifications:* ## Associates degree or higher - preferably in HVAC or mechanical engineering-related discipline* ## 4+ Years of commercial HVAC experience* ## Knowledge of commercial HVAC and refrigeration systems - espcially chillers* ## Proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel)* ## Outstanding relationship management and interpersonal skills## Preferred Qualifications:* ## SalesForce CRM experience* ## Bachelor's Degree## Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:* ## Multiple medical insurance plan options + dental and vision insurance* ## 401K retirement plan with employer match* ## Paid time off and company paid holidays* ## Paid sick time in accordance with the federal, state and local law* ## Tuition Reimbursement after 6 months of continuous service## The typical pay rate for the position ranges from $80,400.00 - $136,800 in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position(s) fall. Individual hourly pay rate will depend on a wide range of factors including your skills, qualifications, experience, and location.## #LI-AK1If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!
- J-18808-Ljbffr Daikin Applied Ltd.
Vacancy posted 3 days ago
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