PSE In-Home Energy Assessment Program - Energy Auditor II

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at and join us in leading the clean energy revolution. Position Summary The Energy Auditor II is responsible for providing services directly to small business tenants, building owners and other utility customers. You will provide expert advice and coordination for our programs while recommending specific modifications to electric and/or gas systems through exemplary customer service; you will also convince prospective clients of the improved efficiency that our services will bring. This role includes completing walk through energy efficiency assessments, the installation of energy efficiency equipment and products, and for deepening customer awareness of and participation in rebate programs and the Utility’s energy efficiency program. Essential Duties And Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Promote the energy efficiency program to customers through the completion of scheduled energy assessments Work with building owners and property managers to provide energy efficiency advice and assistance in participating in energy efficiency programs Deliver professional, high quality services to utility customers Complete walk through energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement, attic, and exterior perimeter of building) Install energy saving devices including energy efficiency lighting, programmable thermostats and hot water saving devices Clearly explain and articulate energy assessment findings to building owner including explanation of energy efficiency rebates Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and the business activities of its customers Identify and provide documentation of on-site opportunities for energy efficiency and provide follow-up to customers as required Continuously drive improvements in quality, customer satisfaction and productivity Mentor new Energy Specialists and conduct field training sessions via ride-a-longs Conduct, oversee, and assist in the resolution of escalations and service calls to the client’s satisfaction Conduct, at the direction of management, any re-trainings, refreshers, and or ride-a-longs necessary for the improvement of the individual ES’s performance Assist the Field Supervisor in the creation of reports detailing program performance Discuss technical elements of energy consuming equipment—i.e., lighting, HVAC, hot water systems, building and pipe insulation, and air sealing Enter data into spreadsheets and databases to determine energy savings and to manage current projects which may also include collaborating with engineers as required Maintain professional appearance appropriate for a representative of our organization and the utility Build quick rapport with customers. Quickly initiate conversations with customers on site regarding energy usage at the facility When required, provide written summary reports directly to the customer, and summary reports to the client/Program Manager Be able to work in a team atmosphere, and willing to collaborate on continuous improvement of operations year after year Lead presentations promoting energy efficiency programs for targeted groups Perform direct installation of faucet aerators and LED lamps and other direct install measures in qualified customer facilities Conduct inventory counts and submit inventory reports as requested by management. Assure the cleanliness and organization of warehouse locations and fleet vehicle parking areas by regularly assisting with the cleaning and organization of those areas - this includes proper storage of product and recycling materials, if applicable. Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly. Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request. All other duties as assigned. Position Requirements Education and Experience Associates degree or equivalent experience 1 year of experience demonstrating above-average performance as an Energy Auditor I or equivalent experience One of the following: Residential building construction Heating and Air Conditioning System install, sales or service Other energy efficiency designations or certificates including: Advanced Home Energy Professional (HEP) Building Analyst Envelope Professional Residential Building Envelope Whole Hose Air Leakage Controller Installer Heating Air Conditioning and Heat Pump Air sealing and building insulation experience Customer Interview & Sit Down – articulate findings and recommendations BPI Fundamentals or above is a requirement Two years of previous related work experience 1 – 2 years of experience in marketing, community organizing, or a related field – Preferred Other experience may be required, based on specific program guidelines Required Skills, Knowledge And Abilities Strong interpersonal, interviewing and communication skills. Must be able to handle a wide work variety and work in a fast-paced environment. Strong data entry skills in entering information in tracking systems/databases. Home Energy Specialist Building Science & HVAC Assessment and Visual Inspection Customer Interview & Sit Down – articulate findings and recommendations BPI Fundamentals or above is a requirement Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload. Proficient in Microsoft Office, specifically Word, Excel and Outlook. Ability to communicate effectively, both verbally and in writing with customers, clients and employees. Knowledge of mathematical concepts such as fractions, percentages and ratios Must be willing to work evening and weekend hours as needed Committed to diversity and inclusion Reliable transportation Licenses & Certifications Valid driver's license Travel Requirements Willingness to travel up to 75% Note Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position. An Equal Opportunity Employer Safety- Sensitive Role Addendum Because many roles at Franklin Energy involve regulatory compliance, safety responsibilities, or professional licensing requirements, it is critical that interview responses reflect the candidate's direct knowledge and experience. Misrepresentation of technical or safety qualifications may result in immediate removal from consideration. Notice Regarding Automated Tools We may use automated or AI-assisted tools as part of our candidate evaluation process to assess job-related skills and qualifications. These tools are intended to support fair and consistent review and do not replace human judgment in hiring decisions. All evaluations are conducted in accordance with applicable local, state, and federal laws. #J-18808-Ljbffr Franklin Energy