General Manager-203100
ESA Management, LLC
Job Description
POSITION PURPOSE AND SUMMARY Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace. Watch A Day in the Life video for General Manager MAJOR / KEY JOB DUTIES Demonstrates and promotes 100% commitment to providing the best possible experience for our guests Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards. Completes daily room and Guest Ready room inspections. Manages ESA Brand Standards and processes while pursuing continuous improvement. Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed. Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance. Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition. Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner. Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables. Provides team members with the necessary tools and supplies to perform their jobs. Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors Efficiently manages rooms to keep all guest rooms in service. Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards. Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely. Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities. Upholds and enforces ESA standards and policy compliance at the hotel level. Ensures bank deposits are completed in accordance with company policy Completes competitive surveillance (Sales Drive Bys) OTHER DUTIES Reviews in-house rates. Adheres to federal, state and local employment related laws and regulations. Performs duties in all aspects of hotel operations as needed Directly manages an Assistant General Manager / Team Leader. Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues. BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Medical Insurance Dental Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance Dependent Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Requirements
MINIMUM QUALIFICATIONS Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check. PREFERRED QUALIFICATIONS
57-60K Annually
POSITION PURPOSE AND SUMMARY Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace. Watch A Day in the Life video for General Manager MAJOR / KEY JOB DUTIES Demonstrates and promotes 100% commitment to providing the best possible experience for our guests Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards. Completes daily room and Guest Ready room inspections. Manages ESA Brand Standards and processes while pursuing continuous improvement. Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed. Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance. Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition. Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner. Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables. Provides team members with the necessary tools and supplies to perform their jobs. Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors Efficiently manages rooms to keep all guest rooms in service. Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards. Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely. Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities. Upholds and enforces ESA standards and policy compliance at the hotel level. Ensures bank deposits are completed in accordance with company policy Completes competitive surveillance (Sales Drive Bys) OTHER DUTIES Reviews in-house rates. Adheres to federal, state and local employment related laws and regulations. Performs duties in all aspects of hotel operations as needed Directly manages an Assistant General Manager / Team Leader. Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues. BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Medical Insurance Dental Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance Dependent Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Requirements
MINIMUM QUALIFICATIONS Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check. PREFERRED QUALIFICATIONS
- 2-year degree highly preferred
- Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software
- Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines
- Ability to manage and direct a staff to perform daily job tasks
- Conversational or proficient in Spanish
- Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate
- Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
- Typically, moderate noise level in the work environment.
- Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.
- Occasionally push, pull, lift and/or move up to 25 pounds.
- Read, write and speak English and comprehends basic instructions.
- Write in an effective and grammatically correct manner to generate effective short correspondence and memos.
- Present information in one-on-one and small group situations to customers, clients, and associate
- Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property
- Conversational Spanish would be beneficial
57-60K Annually
Vacancy posted 21 hours ago
Similar jobs that could be interesting for youBased on the General Manager-203100 in Osceola, IN vacancy
- ...success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive... ...as an exceptional workplace. Watch A Day in the Life video for General Manager MAJOR / KEY JOB DUTIES Demonstrates and promotes 100%...SuggestedWeekly payMinimum wageTemporary workLocal areaFlexible hours
ESA Management, LLC
Mishawaka, IN22 hours ago - ...independent business owners who set their own wage and benefit programs that can vary among franchisees.” You support the Restaurant General Manager (RGM) by managing great work shifts and completing administrative duties. In the absence of the RGM, you provide the leadership...SuggestedShift work
JAI Restaurant Group
Mishawaka, IN3 days ago - ...locations, there is something for every personality! Multi-unit & multi-concept management experience is a plus. We are looking for an experienced and passionate Assistant General Manager to join our team. As a restaurant AGM, you will be responsible for all aspects...SuggestedHourly payShift work
Evil Czech Brewery & Public House
Mishawaka, IN5 days ago - ...Overview Opportunity: Assistant General Manager Supervise and manage hotel departments and oversee hotel operations as directed. Your Growth Path General Manager – Area General Manager –Regional Director of Operations Your Focus Interview, select, train, schedule, coach...SuggestedShift work
HHM Hospitality
Mishawaka, IN3 days ago - ...Why Wendy's Restaurant Managers are an integral part of the restaurant leadership and management team. Restaurant Managers provide the direction, training and expertise required to ensure that the customer's expectations are exceeded and that each shift that...SuggestedShift work
Wendy's
Elkhart, IN2 days ago $150k - $275k
...Overview Camping World is seeking a General Manager for our growing team. Camping World is currently seeking a General Manager who creates and oversees all phases of the dealership operations to ensure maximum sales and dealership profitability are obtained in a...Full timeTemporary workPart timeWork experience placementLocal areaCamping World
Elkhart, IN1 day ago- ...team members who are passionate about people and results! Join a management team that believes in our mission - serving one meal, one... ...have opportunities to continue to grow with the company. As the General Manager, you will lead and develop people to execute outstanding...RelocationHome officeShift workWeekend work
Hoogland Restaurant Group
Mishawaka, IN2 days ago - ...Burger King® Restaurant General Manager Bring the flavor. Bring the fire. Grow the business. At Burger King®, our Restaurant General Managers (RGMs) are the executive leaders of their restaurant. You're not just running shifts — you're running a business. You are...Hourly payWeekly payMinimum wageLocal areaFlexible hoursShift work
Burger King
Elkhart, IN7 days ago - ...also responsible for scheduling and deploying the Team correctly, addressing performance issues and managing the restaurant budget and financial plans. Restaurant General Manager behaviors include: Ensuring the entire restaurant team is properly trained and...Shift work
Taco Bell
Elkhart, IN1 day ago - ...our commitment to exceptional customer service, quality food and speedy service! We are seeking candidates for our Restaurant Manager position. Previous experience in a leadership role within a food service environment, preferably Quick Service, is required. Candidates...
Burger King
Mishawaka, IN5 days ago $75k - $85k
...service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs Assist the General Manager in ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately...Temporary workFlexible hoursShift work- ...The Opportunity: The General Manager will have full responsibility for the performance and profitability of the corrugated packaging manufacturing facility. This includes managing and focusing on measures associated with safety, quality, cost, and productivity and focusing...Temporary workLocal area
Smurfit Westrock
Mishawaka, IN6 days ago - ...the way. You'll interact with fantastic people, earn great pay, sport a cool uniform. As a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a never-ending campaign to give America an infinitely more delicious food service...Local areaImmediate startShift workNight shift
Sonic
Mishawaka, IN5 days ago - ...General Manager For over 50 years, Long John Silver's has been serving up golden, crispy seafood and creating treasured moments for families worldwide. With nearly 500 locations, we're proud to be the world's favorite seafood destination for batter-dipped wild-caught...Local areaWorldwideFlexible hoursNight shiftWeekend work
Long John Silver's
Elkhart, IN4 days ago $48k - $53k
...To eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication. If you're an experienced restaurant or retail manager, think about a career with Pizza...Pizza Hut
Mishawaka, IN5 days ago- ...analysis. Qualifications: Must have five years of retail management experience. Strong organizational and leadership skills and... ..., such as apparel, field & stream, footwear, exercise, and general athletics. Availability to work any hours the store is open....
Dunham's
Mishawaka, IN5 days ago - ...Fun Town RV General Manager Founded in 2010, Fun Town RV (FTRV) has grown into Texas's largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection...Work at officeImmediate start
Fun Town RV
Elkhart, IN1 day ago - ...Join to apply for the General Manager role at popeyes Now Hiring General Managers!! The General Manager will play the key role in the operation of our restaurants. The Restaurant General Manager has the overall responsibility for: Directing the daily operations of a restaurant...Full timeImmediate start
Popeyes
Elkhart, IN2 days ago - ...Overview General Manager role at popeyes Location: 2420 Hickory Rd., Mishawaka, IN, 46545 Job Description: The General Manager will be responsible for overseeing all aspects of the business operations at the location. This includes managing staff, ensuring customer satisfaction...Full timeWork at office
Popeyes
Mishawaka, IN1 day ago - Overview About the role: See yourself starting a new career journey? As a MyEyeDr. General Manager you will cultivate a collaborative working environment with all associate members to provide a personalized eyecare experience for patients. You will achieve this through...Work at officeHome officeWeekend workAfternoon shift
- ## General Manager in TrainingApplylocations: McKinleytime type: Full timeposted on: Posted Todayjob requisition id: R130356Mishawaka, IN**Statement of Purpose:**The General Manager is responsible for executing the store plan to achieve established standards, sales, local...Local areaShift work
- ...Dairy Queen restaurant, build a high-performing team, and take ownership of real business results. Polly Management is hiring a Restaurant General Manager to oversee operations, develop leaders, and drive financial performance in a fast-paced QSR environment....Local areaFlexible hours
Polly Management LLC
Mishawaka, IN4 days ago - Assistant General Manager (AGM) DoubleTree by Hilton South Bend South Bend, Indiana Lead a Newly Renovated Downtown Landmark Are you a hospitality leader who thrives on developing teams, driving guest satisfaction, and delivering operational excellence? DoubleTree...Temporary workFlexible hoursAfternoon shift
DoubleTree by Hilton Miami Airport Convention Center
South Bend, IN4 days ago - ...The Hoogland Restaurant Group seeks a General Manager for Marco's Pizza locations in the South Bend area. You will lead and develop people to deliver outstanding product quality and customer service while driving sales and controlling costs. You should have at least 3...RelocationWeekend work
Hoogland Restaurant Group
South Bend, IN2 days ago - ...college or trade school Tuition‑free degree fully funded by the KFC Foundation Career advancement JOB SUMMARY As a Restaurant General Manager at Mitra QSR, you will be trusted with overseeing three key areas of our business: Our Employees – You will oversee day‑to‑day...WorldwideFlexible hours
Mitra QSR
South Bend, IN5 days ago - ...Mitra QSR is seeking a Restaurant General Manager to oversee operations, nurture staff, and ensure exceptional customer experiences. This role involves creating a positive working environment, maintaining high cleanliness standards, and effectively managing finances. Candidates...
Mitra QSR
South Bend, IN2 days ago - At Taco Bell, we're hungry for Mas. Mas Heart, Mas Flavor and Mas Value. If you want Mas in your life read on! Do you go out of your way to make someone smile? When you say thank you do you mean it? Do you believe that everything is possible? Are you a foodie? Would your...
Taco Bell
South Bend, IN5 days ago - ...our commitment to exceptional customer service, quality food and speedy service! We are seeking candidates for our Restaurant Manager position. Previous experience in a leadership role within a food service environment, preferably Quick Service, is required. Candidates...
Burger King
Goshen, IN5 days ago - ...focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One. Description As a Restaurant General Manager , you lead a multi-million dollar business with total operational and financial responsibility for your Taco Bell unit. Your...Shift work
Flynn Taco Bell
Nappanee, IN3 days ago - ...Installation coordinators to properly follow up, schedule and complete work. All other reasonable duties as assigned by the Operations Manager specific to the operation of daily business functions. ADDITIONAL MANAGEMENT DUTIES Hire, train and mentor direct reports...Work at officeNight shift
Per Mar Security Services
Mishawaka, IN15 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to General Manager-203100. Be the first to apply!
