Mortgage Loss Mitigation Specialist II

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Perform functions necessary for the timely and accurate evaluation and processing of borrower loss mitigation requests in accordance with regulatory, Bank, Investor, and Insurer requirements. The Loss Mitigation Specialist II is considered to be a subject matter expert on Loss Mitigation matters and is expected to demonstrate leadership in quality, productivity, and the Loss Mitigation Customer experience. Responsible to analyze, negotiate, and formalize retention or liquidation workout solutions. In addition to direct customer contact, works closely with investors, insurers, real estate agents, title companies, attorneys and other third parties to facilitate closure of approved transactions.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Ensure all required Reg X/ECOA/Investor/Insurer/Policy requirements and timeframes are met. Evaluate Borrower Request Packages and request additional information and/or documentation from the clients when required. Review of borrower financial information including calculation of income and expenses to determine net surplus and debt-to- Ensure all required Reg X/ECOA/Investor/Insurer/Policy requirements and timeframes are met. Evaluate Borrower Request Packages and request additional information and/or documentation from the clients when required. Ensure all assigned cases are worked in accordance with regulatory, investor/insurer, and Truist Policy requirements and timelines. Underwrite files based on investor guidelines, rules and regulations Complete accurate calculations of workout plan options and including the generation of the workout agreement. Generation and follow up of Modification Documents including preparing and tracking of recording with the county. Evaluate short sale purchase offers , valuations, and sales contracts as part of liquidation option review Communicate with clients regarding missing information, documents clarification, decisions, and follow up’s. Handle high priority, escalated, and complex cases as assigned Quality assurance function may include but not limited to case level review at different points of the timeline including complete package/missing information letter review, short sale final closing review, final modification document review, and pre-closing system review. May represent the department in different mediums including internal and external process review and process improvement initiatives. Leadership on projects, Procedure updates, and assists in coordinating and delivery of training. Work with the supervisor researching and responding to audit findings attributed to Loss Mitigation. Ability to work from home, if required by manager or job function, in accordance with the organizational telecommuting requirements. Other duties and projects as assigned

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or equivalent education and/or training required. One year of mortgage experience or equivalent training and/or education Strong analytical and organizational skills with great attention to detail Ability to grasp concepts quickly and make sound decisions Proficient in Microsoft Office to include Word, Excel and Outlook Strong customer service skills Strong verbal and written communication skills Two years of experience in a direct customer contact, service, collections, loan workout or sales environment or related financial services experience

Preferred Qualifications:

Bachelor’s Degree Knowledge of basic collection, mortgage servicing, or default servicing concepts Supervisory/Management/Leadership experience a plus Complex Excel formulas and macro’s a plus Three years of experience in Loss Mitigation / originations processing / loan administration or call center environment. Leadership or team lead experience a plus

The annual base salary for this position is $50,000-$55,000.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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