Technical Service Manager

Job Description

Job Description

Technical Service Manager
Location: Scene 75 Brunswick, OH
Position Type: Full Time Salary

Company Overview:

Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact.

Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave.

As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you’re starting your very first job, looking for a flexible role, or building a long-term career, there’s a spot for you here.

Safety, trust, and a service mindset guide everything we do. We treat our guests like friends and our team members like family, creating a welcoming, inclusive environment where everyone’s contribution matters. We believe in empathy, teamwork, and opening doors to new possibilities, on the floor, behind the scenes, and beyond.

If you’re service-minded, motivated, and ready to be part of something fun and meaningful, we’d love to meet you. Join Five Star Parks & Attractions and help us deliver safe, clean, unforgettable fun to the communities we serve every single day

Job Summary:

The Technical Service Manager will oversee technology and maintenance at the park. They will be a self starter who has experience with electro-mechanical, equipment maintenance, and troubleshooting. Successful candidates will be talented individuals who are lifelong learners and fantastic problem solvers. The right member of our team will have not only  technical aptitude, but also be someone with exemplary customer service to make sure every guest leaves happy.

What will you be doing?

• Supervise Maintenance Techs to ensure assigned tasks are effectively addressed
• Meet regularly with staff to provide supervision and ensure open communication
• Ensure compliance with state, federal, and other regulatory agencies
• Provide continuous training and development of the tech and maintenance team
• Determine schedules for maintenance staff to ensure appropriate coverage and to expedite work.
• Oversee, clean, and be responsible for multiple attractions including Coasters, Virtual Reality Systems, Laser Tag, Simulators, and more.
• Order all parts following budgets
• Assist techs on major escalated issues
• Work with senior leaders to develop training programs
• Assist with POS systems, projectors, and other building equipment
• Ensures daily preventative maintenance and repairs are completed
• Maintain PM logs for all attractions and keep them up to date
• Responsible for all building maintenance and contractors needed to repair
• Maintain a safety-focused attitude at all times
• Assist with documenting fire and disaster drills in accordance with regulatory requirements
• Ensure implementation of corrective action needed as a result of internal or external safety inspections
• Inspect storage rooms, work rooms, utility/janitorial closets, etc., for upkeep and supply control
• Follow all processes involving maintenance including but not limited to safety and OSHA, maintenance procedures, logging, and reporting
• Assist with parts/tools inventory and purchasing for stores
• Maintaining payout structure at all locations (25%) as well as assist troubleshooting with Embed and Center Edge POS system
• Ensure that maintenance personnel always follow established safety regulations in the use of equipment and supplies
• Ensure that all personnel wear and/or use safety equipment and supplies (e.g., back brace, mechanical lifts, etc.) when lifting or moving heavy objects
• Ensure that supplies, equipment, etc., are maintained to provide a safe and comfortable environment
• Assist with obtaining/maintaining material safety data sheets (SDS) for hazardous chemicals in the maintenance department
• Ensure that containers of hazardous chemicals in the department are properly labeled and stored
• Perform other duties as assigned 
• Familiar with Embed system and Center Edge POS software a plus

Education:

• High school or equivalent education required

Qualifications :

• Must be 21 years or older
• Must have, as minimum, one (1) year experience in a supervisory capacity, in a maintenance related position.

Requirements :

• Must maintain a neat, clean, and well-groomed appearance standards
• Highly organized and strong work ethic
• Must be able and willing to stand or walk for up to 10-hour shifts

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

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