SkillBridge - General Manager Intern

Job Description

Job Description

At Legacy Service Partners, we are proud to honor the dedication, leadership, and skills that veterans bring to the workforce. Their unparalleled ability to adapt, solve complex challenges, and lead with integrity aligns seamlessly with our mission to build a legacy of excellence. Our commitment to veterans goes beyond words. Through partnerships with programs like SkillBridge and JobPath, we actively create pathways for transitioning service members to embark on fulfilling civilian careers. These platforms enable us to connect with talented veterans, offering them exciting and unique opportunities to thrive in roles where their experience and expertise are valued.

But our support doesn’t stop at hiring. At Legacy, we are dedicated to fostering an environment where veterans feel empowered, supported, and positioned for long-term success. Whether through mentorship programs, professional development opportunities, or celebrating their contributions across our network, we are committed to serving those who have served our country. By embracing the leadership, discipline, and dedication veterans bring, Legacy Service Partners continues to strengthen our team while giving back to those who have given so much. Together, we’re building a stronger future—one that honors service and builds success.

Program Overview:

This SkillBridge General Manager in Training (“GMIT”) Internship is for our General (or Branch Manager) position. Reporting to the senior operations team (CEO, SVP of People, SVP of Growth, and Regional Vice Presidents “RVPs”), the SkillBridge Internship for GMIT is designed for transitioning military members interested in learning the intricacies of running and managing a business in the HVAC, electrical, and plumbing industry. The orientation will consider the individual's prior experience, skills, and training to ensure a favorable transition to the private sector. The SkillBridge Program can be 90-180 days of internship, a total of twelve to twenty-four weeks or three to six months. After each training period, the intern will be assessed on their knowledge of the curriculum for that designated training phase.

Key Responsibilities:

• Operational Leadership: Learn the key aspects of managing HVAC, electrical, and plumbing service operations, including service delivery, quality control, and logistics.
• People Management: Assist in overseeing and coordinating the activities of the technicians, customer service representatives, and support staff. Develop leadership skills by working on employee training, retention strategies, and performance management.
• Sales and Organic Growth: Gain hands-on, in-the-field experience learning our sales system, leading a sales team (comfort advisors), and running in-home sales calls at a partner location.
• Financial Performance: Gain insight into managing budgets, forecasting revenue, and controlling expenses to drive operational profitability. Understand the financial metrics that contribute to the success of a private equity-backed company.
• Customer Satisfaction: Learn to maintain high standards of customer service and satisfaction through operational excellence. Participate in resolving customer issues and ensuring positive customer relationships.
• Customer Acquisition and Marketing: Support the growth of the company by assisting in the development and execution of marketing and sales strategies. Participate in initiatives to expand the customer base and improve service offerings.
• Process Improvement: Work on continuous improvement initiatives to streamline operations, increase efficiency, and enhance the overall performance of the business.

Skills & Qualifications:

• Strong interpersonal and communication skills, both verbal and written
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong attention to detail and organizational skills
• A proactive, self-starter attitude with the ability to work both independently and as part of a team.

Program Structure: The SkillBridge Internship will be completed over a period of 90-180 days, allowing you to immerse yourself in the operational processes of our business and gain practical, on-the-job experience. At the end of each period, interns will be assessed on their understanding and application of the skills and knowledge they have learned during the program.

Eligibility: This internship is open to candidates currently enrolled in the SkillBridge Program. Applicants must meet the eligibility requirements set forth by the Department of Defense and be transitioning service members.