HUD Enrollment Specialist (49808)

HUD Enrollment Specialist

Salary Range $55,000.00 - $55,000.00 Salary Job Shift 9:00 AM- 5:00 PM Education Level None

Essential Duties And Responsibilities:

• Outreach to uninsured patients at CFH by phone, mail, or in-person to promote health insurance enrollment.
• Document outreach encounters in eClinical Works using telephone encounters.
• Provide structured patient education on Medicaid and other insurance eligibility.
• Develop and distribute appropriate outreach materials to patients and partner organizations to increase insurance coverage option awareness and applicable Affordable Care Act (ACA) provisions.
• Travel within CFH health centers to provide insurance enrollment, as required.
• Provide insurance enrollment assistance for uninsured and underinsured patients, including but not limited to completing applications, gathering required documentation, and troubleshooting the enrollment process.
• Utilize health insurance verification systems such as ePaces, Claim Remedi and EBO reports to verify health insurance information.
• Work with NY State of health Marketplace to submit applications, client's documents, and file complaints, as necessary.
• Collaborate with partner organizations to increase enrollment in Medicaid, Medicare, and other health insurance.
• Attend and successfully complete all required training programs and participate in on-going training and webinars, as necessary.
• Assist in the development and implementation of organizational outreach and enrollment initiatives.
• Educate patients in mental health services available within CFH, and beyond.
• Refer patients in need of mental health services to a mental health provider at CFH and in the community.
• Search for organizations and programs based on client's need.
• Conduct training for new and current staff on health insurance verification and documentation. Training will take place in person and/or virtually, as needed.
• Collaborate in development of training materials for new and current staff on insurance documentation such as ePaces and Claim Remedi user guide and examples.
• Assist in the creation of promotional materials to distribute and post at CFH health centers to promote insurance enrollment among CFH clients.
• Assist with the onboarding and training of new Eligibility and Enrollment Specialists which include but are not limited to reviewing applications process, eCW documentation and ePaces/Claim Remedi platforms.
• Assists in the ordering and distribution of incentives for the EE team.
• Carry out other duties as assigned by Senior Care Coordinator and/or Program Manager.

Qualifications

Education:

• Bachelor's degree in Social Work, Public Health, or a related field preferred.

Experience:

• Minimum of 2 years of experience in housing services, case management, or a similar role.
• Previous experience providing services and exercising leadership in a culturally and linguistically diverse setting, with demonstrated success.
• Prior experience in a health care setting, preferably FQHCs, strongly preferred.
• Knowledge of HUD regulations and experience with HUD-funded programs (preferred).
• Proficiency in using Electronic Health Records (EHR) systems or housing management software.
• Excellent organizational and communication skills.
• Ability to work effectively with a diverse population.
• Strong problem-solving skills and ability to respond to crises.
• Languages: Bilingual English/Spanish/French strongly preferred.