Shift Lead

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Shift Lead Position Profile The Shift Lead performs the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff, guiding the team to maximize productivity and profitability of the hospital. Responsibilities Assist and support hospital leadership in developing an efficient, productive team that provides the highest quality care and service to pets and clients. Follow Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand. Supervise the team day-to-day when called upon, ensuring quality medical care, exceptional client service, associate engagement, and maximum productivity. Create an environment where the team delivers quality, efficient, and effective veterinary care, fostering associate engagement and satisfaction. Provide professional, efficient, and exceptional client service (lead by example), ensuring all associates do the same and include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues. Assist in scheduling associates to meet client needs, proactively planning time off and CE scheduling. Ensure compliance with all practice policies and procedures. Ensure adherence to Banfield dress and grooming guidelines. Qualifications & Requirements Must be available to work weekend and evening shifts. Must be comfortable working in an environment with loud noise and strong smells. Must be 18 years of age or older. Must have a minimum of two years of veterinary hospital experience. The pay range for this role is $17.57 - $22.45 per hour. Benefits Comprehensive Medical, Dental, and Vision Insurance Generous Retirement Plans (401(k) and Roth) Best-in-Class Student Debt Relief Program (for Full‑Time DVMs) Paid Time Off and Holidays Top‑Tier Mental Health and Wellbeing Resources Associate Life Insurance (company‑paid) & Supplemental Life Insurance Company‑Paid Short‑ and Long‑Term Disability Flexible Spending Accounts (FSA) Health Savings Account (HSA) Paid Parental Leave Continuing Education Allowance (for Eligible Positions) Back‑Up Child and Elder Care & Family Support Resources Fertility and Family Building Support Digital Exercise Therapy Voluntary Protection Benefits Legal Plan Identity Protection Commuter Benefits Three Free Optimum Wellness Plans for Pets Exclusive Discounts Benefits eligibility is based on employment status. Full‑time Associates are eligible for all benefit programs (Student Debt Program available for Full‑Time DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*). Equal Employment Opportunity We are a drug‑free, smoke‑free, equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination. #J-18808-Ljbffr