Front Desk Supervisor (Full Time) Towne Place Suites by Marriott Ontario Airport

Job Description

Job Description

Position Summary:

Towne Place Suites by Marriott Ontario Airport is seeking a dedicated, guest - focused, and experienced Front Desk Supervisor to lead our front office team. The ideal candidate will be responsible for ensuring exceptional guest service, supporting front desk operations, and assisting with staff supervision, training, and daily hotel activities. This role is perfect for an individual with strong leadership skills, hospitality experience, and a passion for creating a memorable guest experience 

Key Front Desk Responsibilities

Maintain administrative records, forms, and compliance documents.

Assist GMs with scheduling meetings, compiling reports, and managing internal documentation.

Handle sensitive information with confidentiality and professionalism.

Supervise front desk operations during assigned shifts.

Coordinate with Housekeeping, Maintenance, and Sales to ensure a seamless guest experience. 

Balance Cash drawers and ensure accurate billing and payment processing.

Handle guest requests, complaints, and service recovery with professionalism.

Assist with training, coaching, and motivating front desk associates.

Prepare and review daily reports, shift audits, and operational documentation.

Ensure compliance with Marriott brand standards , hotel policies, and procedures.

Monitor room availability , reservations, check-ins, and check-outs

Required Knowledge, Skills & Abilities:

Front Desk hotel experience required Minimum 1-2 years experience (supervisory preferred)

Strong organization and attention to detail

Ability to balance guest service with administrative work

Comfortable working with PMS and accounting systems

Ability to work flexible schedules, including evenings, weekends and holidays.

Strong organizational skills and attention to detail

Excellent communication and interpersonal skills

Strong customer service and conflict- resolution skills 

What we offer:

Health, dental and vision insurance

Paid time off

401(k) 

Marriott Hotel discounts 

Career growth and development opportunities 

Supportive team culture

 

If you're passionate about hospitality, enjoy leading others, and are committed to creating exceptional guest experience, we'd love to hear from you. Apply today and become part of the Towne Place Suites By Marriot Ontario Airport Team!

 

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be a comprehensive list of all activities, duties, responsibilities or qualifications of the job. Activities, duties, and responsibilities are therefore subject to change and new ones may be assigned at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to membership in any protected class.