Universal Banker

Position Summary TS Bank is seeking to hire a Universal Banker for our location in Atlantic, Iowa . The position is responsible for contributing to sales targets by identifying and fulfilling simple sales opportunities and promoting bank products. This includes greeting customers, opening day-to-day accounts, and working closely with team members to ensure an optimal customer experience. Starting Pay: $18.00/hr . Preferred Education and Experience High school diploma or GED certification required. Additional post‑high‑school education and/or training is preferred. One year of work experience in a financial institution, cash handling experience, and prior sales experience is a plus. Responsibilities Comply with all banking and company regulations, policies, and procedures. Have reliable transportation for travel to and from work and other work‑related events. Operate telephone, personal computer, printer, copy machine, and fax machine. Working knowledge of word processing, spreadsheet, and database software. Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence. Effectively present information and respond to questions from employees and the general public; possess good communication skills. Possess basic arithmetic skills and basic aptitude in rate, ratio, and percent calculations. Work flexible hours, including before/after normal business hours, weekends, and overnight travel as required. Perform all other duties as assigned. Protect TS Banking Group financial interests and reputation by complying with internal and external policies, procedures, and regulations. Assist with daily operating activities such as ABM servicing, opening and closing procedures. Contribute to sales goals by identifying and fulfilling simple sales opportunities to increase sales and revenue. Cross‑sell bank products to new and existing customers. Direct sales opportunities to the appropriate sales officer. Ensure all activities are in compliance with governing regulations and internal policies. Foster a relationship of mutual trust and confidence with clients and team members. Greet and interact with customers when they enter the branch. Meet clients’ day‑to‑day transactional needs and resolve service and maintenance inquiries. Promote bank products. Open day‑to‑day accounts, fulfill pre‑approved credit opportunities, and work closely with team members to ensure the optimal experience for clients. Interact with the local market to gain new clients and expand relationships with existing clients. Provide “Way‑of‑Work” client service through quality conversations, efficient and accurate processing of client transactions, and adherence to the Branch Service Level Agreement. Sell, open, and maintain all personal banking products and services to new and existing clients, highlighting features and benefits and cross‑selling referrals to other TS Banking Group areas, including commercial and small business lending and wealth management and trust. Meet or exceed all established sales goals, contribute to branch deposit growth, track and log all interactions in the bank’s CRM system, provide feedback at weekly sales huddles, complete 2.2.2 follow‑up; participate in the Personal Banking Incentive Program after 90‑day onboarding. Maintain a system of follow‑up mail and telephone communication several times a year with new and existing clients to generate additional business. Answer client questions and handle objections during the sales process; diplomatically handle dissatisfied clients by providing exceptional client service. Perform both account opening and transactional processes in a delivery of efficient, accurate, and professional service that defines exceptional client service and reputation. Be proficient in personal account opening, maintenance, closing including checking, savings, and safe deposit boxes; adhere to lean account opening process. Perform check ordering, check cashing procedures, issue cashier’s checks, process wire transfers, account maintenance, transfer/sweeps, online banking and mobile banking maintenance, stop payments, process holds, and ACH/debit card disputes. Be proficient in BSA requirements including CTR transactions, monetary instrument log, and detecting/reporting suspicious/unusual activity. Provide awareness of all banking products and services via outbound communication and interaction with current and prospective clients; make referrals and possess thorough knowledge of TS Banking Group products and services; gather and organize client information based on referrals; answer questions; make follow‑up calls; use the CRM system to prepare and proceed with the next steps in the referral process; provide feedback to supervisor and affected bank personnel. Participate in branch and bank business development activities including community events to promote the bank’s favorable image. Perform proactive aisle prospecting required for in‑store bankers. Be proficient in deposit compliance disclosures. Comply with all banking regulations, policies, and procedures. Maintain knowledge of BSA requirements, including CTR transactions, monetary instrument log, and detecting/reporting suspicious/unusual activity. Location Atlantic, Iowa #J-18808-Ljbffr