Data & AI Specialist (Customer Support)

Windfall is seeking a dedicated and enthusiastic Data & AI Specialist to serve as the first point of contact for our Nonprofit customers who have questions about our solutions. In this role, you’ll become an expert in Windfall’s solutions and provide guidance and support to a wide array of organizations. We’re seeking a resourceful problem‑solver who thrives on finding answers, has incredible attention to detail and is motivated by seeing customers succeed. Our mission is to change how organizations perceive and use people data. We hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Make a difference every day; and (5) Act with integrity and trust. Responsibilities Contribute to the success of our nonprofit customers by providing impactful support and solutions to ensure they can achieve their fundraising goals using Windfall’s solutions Respond to user inquiries promptly through phone, chat, and email Provide proactive guidance and best practices for event planning and fundraising efforts Collaborate with internal teams to report bugs, gather user feedback, and suggest feature improvements Maintain accurate and thorough records of all client interactions in Salesforce Proactively follow up with users to ensure their issues are resolved and their experiences are positive Perform focused research on US households to help validate our model and dataset Requirements 1-2 years of experience in a customer support role, ideally in the tech or nonprofit sectors Proven ability to adapt to shifting priorities and manage multiple tasks effectively Familiarity with Salesforce or similar CRM platforms Exceptional communication skills, both written and verbal Proven ability to analyze and resolve issues effectively A positive attitude and a genuine desire to help organizations succeed in their missions Preferred Qualifications Previous experience working for a high growth startup Additional Information The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across California. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site. California: Base salary range is $75k - $85k + Bonus + Equity We comply with CCPA. For more information on how we comply, review our privacy notice. #J-18808-Ljbffr Windfall