Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Data & AI Specialist (Customer Support)

$75k - $85k

Windfall

Windfall is seeking a dedicated and enthusiastic Data & AI Specialist to serve as the first point of contact for our Nonprofit customers who have questions about our solutions. In this role, you’ll become an expert in Windfall’s solutions and provide guidance and support to a wide array of organizations. We’re seeking a resourceful problem‑solver who thrives on finding answers, has incredible attention to detail and is motivated by seeing customers succeed. Our mission is to change how organizations perceive and use people data. We hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Make a difference every day; and (5) Act with integrity and trust. Responsibilities Contribute to the success of our nonprofit customers by providing impactful support and solutions to ensure they can achieve their fundraising goals using Windfall’s solutions Respond to user inquiries promptly through phone, chat, and email Provide proactive guidance and best practices for event planning and fundraising efforts Collaborate with internal teams to report bugs, gather user feedback, and suggest feature improvements Maintain accurate and thorough records of all client interactions in Salesforce Proactively follow up with users to ensure their issues are resolved and their experiences are positive Perform focused research on US households to help validate our model and dataset Requirements 1-2 years of experience in a customer support role, ideally in the tech or nonprofit sectors Proven ability to adapt to shifting priorities and manage multiple tasks effectively Familiarity with Salesforce or similar CRM platforms Exceptional communication skills, both written and verbal Proven ability to analyze and resolve issues effectively A positive attitude and a genuine desire to help organizations succeed in their missions Preferred Qualifications Previous experience working for a high growth startup Additional Information The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across California. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site. California: Base salary range is $75k - $85k + Bonus + Equity We comply with CCPA. For more information on how we comply, review our privacy notice. #J-18808-Ljbffr Windfall

Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Data & AI Specialist (Customer Support) in San Francisco, CA vacancy
  • $75k - $85k

    A nonprofit solutions provider is seeking a dedicated Data & AI Specialist in San Francisco. This role involves supporting customers in achieving fundraising goals through detailed guidance and proactive communication. Ideal candidates will have 1-2 years in customer support... 
    Suggested

    Windfall

    San Francisco, CA
    1 day ago
  • $102k - $215k

    As a member of our Product Support Operations and Strategy team, the Automations & AI specialist will help us leverage the power of...  ...to continue driving excellent customer support at scale, own and optimize...  ...). Analyze chatbot interaction data and user feedback to identify... 
    Suggested
    Full time
    Remote work
    Work from home

    Figma

    San Francisco, CA
    3 days ago
  • A technology services firm is seeking an experienced Senior Data Specialist II in San Francisco, California. The candidate will support litigation discovery processes and will handle file manipulation, data exports, and assist client attorneys. Ideal candidates will have... 
    Suggested

    CGS Federal (Contact Government Services)

    San Francisco, CA
    23 hours ago
  • Welo Data is looking for a Data Labeling Associate in San Francisco to evaluate AI systems' handling of Arabic nuances. The role requires professional-level proficiency in Arabic and 2 years of AI safety experience. Responsibilities include critiquing Arabic AI outputs... 
    Suggested

    Welo Data

    San Francisco, CA
    4 days ago
  • Welocalize is seeking a detail-oriented Data Labeling Analyst for a full-time position in San Francisco. This role involves executing high-volume data labeling tasks to support AI systems, requiring native-level fluency in Croatian and strong attention to detail. Candidates... 
    Suggested
    Full time

    Welocalize

    San Francisco, CA
    2 days ago
  • Welo Data is seeking a Data Labeling Associate for Project Perseus in San Francisco, CA. This position involves critiquing Arabic AI outputs for accuracy, identifying biases in datasets, and ensuring model improvement. Candidates must have native Turkish proficiency, a... 

    Welo Data

    San Francisco, CA
    23 hours ago
  • $80 - $120 per hour

    Mercor is seeking a Data analysis / quantitative readouts Evaluator to evaluate AI-generated artifacts and provide structured feedback. This role requires strong analytical skills and 5+ years of relevant experience. Candidates should be proficient in Microsoft Office... 
    Remote job
    Hourly pay
    Contract work
    Work at office
    Flexible hours

    Mercor Inc

    San Francisco, CA
    3 days ago
  • $144.5k - $230k

     ...financial consulting rooted in data, technology, and AI, we help clients drive value where we support the office of the CFO to drive...  ...Role We’re looking for a Data Specialist to join one of Accordion’s AI‑...  ...Scope, design, and write custom ML models tailored to client problems... 
    Work at office
    Local area
    Remote work
    Shift work
    2 days per week

    Accordion USA

    San Francisco, CA
    4 days ago
  • $83.4k - $101k

    MAXIMUS in San Francisco is seeking a data analyst to develop and deploy methods for analyzing operational data and generating insights...  ...in SQL and Python is a must, along with understanding Generative AI and Machine Learning. The role offers a competitive salary range... 

    MAXIMUS

    San Francisco, CA
    1 day ago
  • Welo Data is seeking Data Labeling Associates for Project Perseus. The role emphasizes evaluating AI outputs in Arabic, requiring professional proficiency in Italian and strong writing skills. Candidates should have at least 2 years of experience in AI safety. Premium on... 

    Welo Data

    San Francisco, CA
    23 hours ago
  • $34 per hour

    Welo Data is seeking a Data Quality Associate in San Francisco to evaluate AI models and improve their performance. Candidates should have a Bachelor's degree, critical thinking skills, and professional writing experience. This full-time, onsite role offers a pay rate... 
    Full time

    Welo Data

    San Francisco, CA
    4 days ago
  • $34 per hour

    Welo Data is hiring a Data Quality Associate in San Francisco to evaluate AI model outputs and enhance data quality. This 100% onsite role requires native-level language proficiency and a university degree. With a pay rate of $34/hour, the position offers a full-time schedule... 
    Full time

    Welo Data

    San Francisco, CA
    1 day ago
  • $113.8k - $178.3k

    The Senior Data & AI Compliance Specialist will be responsible for supporting the operations of the data & AI compliance functions for teams within the Information...  ...data sharing, and intake process subject areas. Customize the generated documentation to most effectively... 
    Work at office

    ARMA International

    San Francisco, CA
    3 days ago
  • Heartflow is seeking a Clinical Field Specialist, CT, responsible for optimizing imaging programs and workflows related to Heartflow...  ...CT, combined with a passion for delivering exceptional customer support. This remote position involves up to 80% travel, targeting relationships... 
    Remote job

    Heartflow

    San Francisco, CA
    1 day ago
  • $58k - $63k

     ...Community You Will Join We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest... 
    Work experience placement
    Live in
    Flexible hours
    Weekend work
    Day shift
    Afternoon shift
    Early shift

    Airbnb

    San Francisco, CA
    1 day ago
  •  ...candidate safety. Please be aware that official communication will only be sent from @ Rippling.com addresses. About the team The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience... 
    Work at office
    Remote work
    Shift work
    3 days per week

    Rippling

    San Francisco, CA
    1 day ago
  • Customer Support Specialist, Time Support Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever... 
    Remote job
    Work at office
    Shift work
    3 days per week

    Rippling

    San Francisco, CA
    2 days ago
  • Airapps is looking for a Customer Support Specialist to enhance user experience across its iOS applications. Based in San Francisco, this fully onsite position involves addressing customer inquiries and collaborating with teams to improve product offerings. The ideal candidate... 

    airapps

    San Francisco, CA
    1 day ago
  •  ...seeking an experienced Senior Data Specialist with extensive knowledge of...  ...in which our employees feel supported, and we encourage...  ...-class personnel to deliver customized solutions that fit our client...  ...use artificial intelligence (AI) tools to support parts of the... 
    Full time
    For contractors
    Flexible hours

    CGS Federal (Contact Government Services)

    San Francisco, CA
    4 days ago
  • $80k - $100k

     ...About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in... 
    Work at office
    Monday to Friday
    Flexible hours
    Shift work

    Dormont Manufacturing Company

    San Francisco, CA
    3 days ago
  • Eko, based in Berkeley, is seeking a Customer Experience Associate to lead customer support and enhance user experiences. You will manage communications via phone, email, and social media while ensuring high customer satisfaction ratings. This role requires a passion for... 

    Eko

    Berkeley, CA
    23 hours ago
  • $16.9 - $24.9 per hour

    O'Reilly Auto Parts is seeking a Parts Specialist in Sausalito, California, to provide high-level service to customers. The position involves greeting customers, assisting them with merchandise selection, completing daily operational tasks, and maintaining cash transactions... 
    Hourly pay

    O'Reilly Auto Parts

    Sausalito, CA
    2 days ago
  • $166k - $205k

    Hex is hiring a Customer Engineer to join their team in San Francisco. This role focuses on onboarding customers, supporting data strategies, and providing feedback to improve Hex's offerings. Ideal candidates have at least 3 years of experience, are proficient in SQL and... 

    Hex

    San Francisco, CA
    2 days ago
  •  ...Time, Mid-Level Department: Data Science As a Data Specialist for CGS you will help our...  ...which our employees feel supported, and we encourage...  ...class personnel to deliver customized solutions that fit our client...  ...artificial intelligence (AI) tools to support parts of... 
    Full time
    Flexible hours

    CGS Federal (Contact Government Services)

    San Francisco, CA
    3 days ago
  • $110k - $130k

     ...company based in San Francisco seeks an experienced Enterprise Customer Support Specialist to enhance client interactions and troubleshoot complex...  ...enterprise customer support experience and familiarity with AI technologies. You will advocate for Enterprise Pro... 

    Perplexity

    San Francisco, CA
    1 day ago
  • MaintainX is the world’s leading AI-powered maintenance and asset...  ...platform, trusted by 13,000+ customers — including Duracell, Shell,...  ...changes that. The role MaintainX’s support stack serves 13,000+...  ...scalability, system resilience, and data integrity — not just day-to-... 
    Summer work
    Worldwide
    Home office
    Flexible hours

    Role, Inc.

    San Francisco, CA
    3 days ago
  •  ...in San Francisco is seeking a Technical Services Representative II to provide technical services to architects, contractors, and customers. You will resolve complaints and provide information on material selection and installation methods. The ideal candidate has 3+ years... 
    For contractors

    LATICRETE

    San Francisco, CA
    23 hours ago
  • $75.07k - $100.06k

     ...Bar of California is seeking a Program Specialist III for its Office of Admissions in San...  ...involves providing advanced administrative support while engaging with applicants and...  ...demonstrate strong analytical skills, excellent customer service, and the ability to manage... 
    Remote job
    Work at office
    Flexible hours

    State Bar CA

    San Francisco, CA
    13 hours ago
  • $34 - $40 per hour

     ...proactive and resourceful Associate IT Support Specialist for a dynamic, high-growth environment...  ...professionals to develop technical skills, enhance customer support abilities, and gain valuable...  ...support operational scaling. Leverage AI tools and scripting where appropriate... 
    Hourly pay
    Full time
    Contract work
    Temporary work
    Work at office
    Remote work
    Visa sponsorship
    Monday to Friday

    Premier Talent Partners

    San Francisco, CA
    23 hours ago
  • Rogo in San Francisco is looking for a Customer Support Specialist to ensure exceptional client experiences. In this role, you'll provide key support...  ...organizational skills, and a passion for finance and AI. Join a talented team at Rogo and contribute to an innovative... 

    Rogo

    San Francisco, CA
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Data & AI Specialist (Customer Support). Be the first to apply!