Senior IT Support Engineer for Fast Growing AI Robotics Startup

Job Description

Job Description

NOW HIRING. ................ JOIN A Fast Growing AI Robotics Company as a......................

Senior IT Support Engineer

Candidates get to be a part of a brand new team and company! This is an early hire role with meaningful ownership and visibility. You will work closely with engineering, product, and research. Your feedback will directly influence product direction, system capabilities, and operational workflows.

In this role, you’ll help shape onboarding, device management, service desk operations, and workplace technology processes while delivering high-quality support across Linux, macOS, Windows, iOS, and Android environments. This is a hands-on, customer-facing role for someone who takes ownership, continuously improves processes, and thrives in fast-paced technical environments.

Looking for the perfect candidate for...............................................................

Senior IT Support Engineer to own the end-user IT experience across device lifecycle management, identity and access, conference room technology, and Tier 1/2 support.

The ideal candidate is proactive, highly organized, technically versatile, and passionate about delivering exceptional user support experiences.

• Own end-to-end onboarding and offboarding processes, including device provisioning, account setup, access management, hardware recovery, and secure deprovisioning.
• Provide Tier 1/2 support for devices, accounts, productivity tools, connectivity, conference room technology, and end-user systems across Linux, macOS, Windows, iOS, and Android environments.
• Manage device lifecycle operations, including procurement, imaging, shipping, inventory management, refreshes, MDM enrollment, and secure asset disposal.
• Support and improve conference room and A/V systems, including meeting support, troubleshooting, new room buildouts, and vendor coordination.
• Maintain ticket queue health, SLA performance, documentation, runbooks, and user-facing knowledge base content.
• Coordinate with external IT vendors, contractors, and service providers to support operational needs and escalations.
• Partner cross-functionally on IT infrastructure, identity management, networking, security tooling, and operational improvement initiatives.
• Identify process gaps and drive continuous improvement across onboarding, asset management, ticket workflows, documentation, and user support operations.

JOIN A Fast Growing AI Robotics Company ..........................

Preferred Qualifications:

• Experience supporting highly technical engineering staff (robotics, embedded, ML, or similar).
• Experience with Cisco Meraki networking and Fortigate firewalls.
• Experience with conference room A/V (Logitech, Neat, Crestron, Poly, or similar) and Google Meet / Pexip / Zoom Rooms.
• Experience with CrowdStrike or another modern EDR.
• Experience with AWS or another major public cloud (basic IAM, EC2, S3 navigation).
• Experience with infrastructure-as-code patterns and tooling (Terraform, Pulumi, Ansible, or similar) applied to cloud, network, or endpoint configuration.
• Experience with Tailscale or another zero-trust / WireGuard-based remote access tool.
• Experience supporting environments under SOC 2, ISO 27001, or similar compliance frameworks. Experience in a growth-stage or early-stage startup.
• Experience working alongside AI tooling (Claude, ChatGPT, Gemini) both for personal productivity and supporting end-users adopting them.

Core Responsibilities:

• User Lifecycle Own the end-to-end onboarding experience: ensure new hires have provisioned devices, accounts, and access on day 1, and a smooth first-week ramp.
• Procure, image, and ship hardware on a timeline that beats start dates—not on them.
• Execute and validate offboardings: account deprovisioning, device recovery, secure wipe, and access removal across all systems.
• Maintain and improve the lifecycle process itself; identify gaps, automate where possible, and document the new state.

Required skills:

• 5+ years in end-user IT support with progressive responsibility, including coordinating contractors, vendors, or junior staff.
• Demonstrated ownership of the new-hire onboarding experience in a growing organization.
• Hands-on support experience across Linux, macOS, and Windows on the same team.
• Experience with mobile device support on iOS and Android.
• Experience with MDM tooling (Fleet, JumpCloud, Intune, JAMF, or similar) including software deployment and policy management.
• Experience with an identity provider (JumpCloud, Okta, or Azure AD/Entra ID) including SSO, group-based access, SCIM provisioning, and offboarding workflows.
• Experience administering Google Workspace.
• Experience with an ITSM platform (ServiceNow, Jira Service Management, Freshservice, or similar), including SLA tracking and reporting.
• Experience with a virtualization platform (Proxmox, VMware, or similar).
• Working knowledge of corporate networking concepts (DHCP, DNS, VLANs, VPN, Wi-Fi, basic firewall rules).
• Comfort with light scripting (Bash, PowerShell, or Python) for automation and one-off tasks.
• An inquisitive mindset, willingness to take on unfamiliar challenges, and the ability to work independently while seeking guidance when appropriate.
• Clear written and verbal communication, especially with non-technical staff.

Candidates get to be a part of a brand new team and company! This is an early hire role with meaningful ownership and visibility. You will work closely with engineering, product, and research. Your feedback will directly influence product direction, system capabilities, and operational workflows.