Technical Support Engineer

2 weeks ago Be among the first 25 applicants Direct message the job poster from CrimsonXT Headhunter - Energy Management, Smart Buildings & HVACR Do you want to join a rapidly growing company that specializes in cutting-edge technology? CrimsonXT has partnered with a leading global manufacturer specializing in AC variable frequency drives. This innovative company delivers products for a wide range of applications, from powering pumps to operating large cranes. As the company experiences rapid growth, they are seeking a talented Technical Support Engineer to join their team and provide exceptional product and application support. Role responsibilities: As a Technical Support Engineer, your responsibilities will include: Gaining a deep understanding of the company’s product lines, software, applications, and auxiliary hardware/software to assist with troubleshooting. Delivering technical support for products and applications to internal and external customers via phone and email. Organizing and participating in virtual and in-person meetings to provide product and application support. Managing service requests, including handling the RMA process and warranty considerations. Evaluating and repairing units to ensure quality and reliability. Assisting with product qualifications for new or potential customers. Traveling onsite to support sales activities or troubleshoot technical issues. We are looking for someone with: A BS, AS, or technical certificate in a related field (or equivalent experience). Excellent communication and interpersonal skills. The ability to travel occasionally as required. Strong root cause analysis skills. Preferred experience with PLCs. Bonus: Familiarity with various communication protocols. Sound interesting? Apply to find out more. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering, Training, and Manufacturing Industries Electrical Equipment Manufacturing, Industrial Machinery Manufacturing, and Automation Machinery Manufacturing Referrals increase your chances of interviewing at CrimsonXT by 2x Get notified about new Technical Support Engineer jobs in Chicago, IL . Chicago, IL $80,000.00-$110,000.00 2 weeks ago Group IT - Regional Support Engineer - Midwest Chicago, IL $62,000.00-$74,000.00 1 day ago Mount Prospect, IL $65,000.00-$75,000.00 1 week ago Technical Support Specialist, Digital Radiography Westchester, IL $55,000.00-$75,000.00 4 days ago Group IT - Regional Support Engineer - Midwest Chicago, IL $66,700.00-$100,100.00 3 weeks ago Chicago, IL $60,000.00-$90,000.00 1 day ago Oakbrook Terrace, IL $58.00-$60.00 3 weeks ago Chicago, IL $100,000.00-$150,000.00 3 weeks ago Chicago, IL $74,000.00-$80,000.00 2 weeks ago Chicago - Tier I, Technical Support Supervisor Chicago, IL $97,000.00-$113,000.00 4 days ago Chicago, IL $60,000.00-$120,000.00 4 days ago Elk Grove Village, IL $18.00-$37.00 2 weeks ago Application & Technical Support Specialist - Planning & Performance Management We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr