Housekeeping Supervisor

JOB SUMMARY:

The Supervisor oversees and assists with daily responsibilities of the Housekeeping front line personnel for the hotel. All functions will be performed within the guidelines of the Saracen Casino Resort policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Supervises assigned area to ensure guest rooms are serviced in accordance with established policies and standards.
• Monitors and reports on guest room status, stock levels and problem situations within hotel.
• Regularly performs inspections of guest rooms and common/public areas within the hotel to ensure quality control.
• Coordinate distribution and collection of keys, beepers, and other equipment for the assigned area.
• Assist in hiring and evaluating employees.
• Administers established training programs.
• Adhere to Purchasing and HR compliance requirements.
• Ensures top quality guest service.
• Perform work of subordinates as needed.
• Promote positive public/employee relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Maintains a professional work environment with staff.
• Inform manager as necessary.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Attend all necessary training meetings.
• Assist in other projects, as directed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
• Outstanding example of and a credit to Saracen Casino Resort.

QUALIFICATIONS/REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

• Must be a minimum of 21 years of age or older upon employment.
• High school diploma or its equivalency required.
• Must have at least two (2) year of Hotel Housekeeping or related experience preferred.
• Must have basic mathematical skills necessary for conducting inventories.
• Possess proven leadership ability to provide general guidelines to subordinate personnel and direction toward short-term developmental goals.
• Must perform duties while utilizing discretion and respecting the privacy of guests.
• Previous customer service experience preferred.
• Must possess excellent communication skills.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Ability to write routine correspondence and to speak effectively to the public, other staff and customers.
• Must have the ability to deal effectively and interact well with the customers and other staff.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
• Work nights, weekends and holidays as required.
• Must be able to be approved for and maintain a valid gaming license.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

PHYSICAL, MENTAL AND WORK DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be physically mobile with reasonable accommodations and be able to maneuver to all

areas of the casino.

• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Adequate manual dexterity to operate cleaning equipment.
• While performing the duties of this job, the employee may be exposed to fumes or airborne particles.
• May work with cleaning chemicals, and must be able to properly dilute, use and insure their safety, as well as others who encounter the chemicals.
• Lifting and moving up to 50 lbs.
• Must be able to reach, bend, squat, reach, and climb step ladders to accurately clean and inspect facilities.
• Must be able to stand, walk, and move through all areas of the hotel for long periods of time (95%).
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Saracen Casino Resort is an equal opportunity employer.