Dispatcher

Overnight Dispatcher / Client Manager

We are seeking a reliable, detail-oriented Overnight Dispatcher / Client Manager to join our team. In this pivotal role, you will manage dispatch operations, coordinate logistics, and serve as the primary point of contact for our clients during overnight hours. This position comes with significant opportunity for long-term career growth and role evolution as our operations expand.

Training Period

• Schedule: Monday Friday, 8:00 AM 5:00 PM

• Duration: Initial 2 to 4 weeks (Transitions to the regular overnight schedule upon completion of training)

Key Responsibilities

Handle overnight incoming client calls, emergency dispatch needs, and service requests promptly and professionally. Complete a minimum of 4 hours of client-focused administrative work per weekend shift (data entry, account maintenance, reporting, and follow-ups).

• Monitor operational workflows and coordinate personnel or field teams to ensure timely service execution.
• Maintain accurate documentation of all calls, dispatched jobs, and shift activity logs.
• Solve routine overnight challenges independently and escalate complex issues to management when necessary.

Schedule

• Work Days: Wednesday through Sunday with fixed, consecutive days off every Monday and Tuesday.
• Wednesday Friday Hours: 10:00 PM 7:00 AM
• Saturday & Sunday Coverage: Flexible, on-call coverage hours. You must remain fully available to take client calls as they come in and complete at least 4 hours of dedicated administrative work per day.
• Mandatory Holiday Coverage for Christmas, New Years, and Thanksgiving Weekend

Qualifications

• Proven experience in dispatching, client management, customer service, or logistics preferred.
• Ability to stay organized, manage flexible on-call responsibilities, and work independently.
• Strong written and verbal communication skills.
• Tech-savvy with proficiency in dispatch software, CRM systems, and standard office communication tools (experience with ServiceTitan is preferred, but not required)