Patient Access Representative

City/State

Norfolk VA

Work Shift

Third (Nights)

Overview:

Full Time 3rd Shift-Nights

As a Patient Access Representative with Sentara you will be responsible for all aspects of the patient registration process including: verifying the patient identity and selecting the correct patient record reviewing schedules and physician orders to register the patient for the appropriate service scanning important documents such as insurance cards IDs Living Wills and POAs and verifying and entering the patients demographic and insurance information in the electronic health record. During the registration process the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments deposits and outstanding balances and perform the transactions most areas the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara. They greet patients and families answer questions and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Up to $1500Sign-On Bonus for Qualified Candidates!

Education
HS - High School Grad or Equivalent

Certification/Licensure
No specific certification or licensure requirements

Experience

• 2 years of Customer Service and/or Data Entry
• Associate or bachelors degree in Lieu of two years of experience
• Proficiency in Keyboarding

Keywords: Customer Service Patient Registration Data Entry Front Desk Insurance Insurance Verification Talroo-Allied Health Scheduling Receptionist Non-clinical

We provide market-competitive compensation packages inclusive of base pay incentives and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role such as shift differentials on-call pay overtime shift premiums extra-shift incentives or bonus opportunities. Compensation within the range may vary based on qualifications experience location market conditions and business needs. Sentara offers a comprehensive benefits package including medical dental vision life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation sick time and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

Medical Dental Vision plans

Adoption Fertility and Surrogacy Reimbursement up to $10000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term Short-Term Disability and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance $5250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down $10000

Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Here at Sentara we are committed to consistently enhancing our training advancement tracks work-life benefits and more. Our goal is to make you feel more excited to be here every day!

Sentara Norfolk General Hospital located in Norfolk VA is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads and also serves as the primary teaching hospital for Eastern Virginia Medical School.

In addition to the high-quality heart program at Sentara Heart Hospital our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center and Magnet hospital for nursing excellence our hospital specializes in heart and vascular neurosciences neurosurgery urology oncology spine care advanced imaging behavioral health maternity and womens health including a state-of-the-art neonatal intensive care unit.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day this is a tobacco-free environment.

For positions that are available as remote work Sentara Health employs associates in the following states:

Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.

Required Experience:

Unclear Seniority