Senior Team Lead

Senior Team Lead

The Senior Team Lead is responsible for providing an exceptional customer experience through trip assurance, visual merchandising, and excellent product knowledge. They will assist in areas throughout the store, as needed. They will participate in opening and closing the store. This will build their competencies in leadership while they train to move into a management role.

Responsibilities include:

1. Reviewing Key Areas of Store Operations: Team Members, Customer Experience, Sales Growth, Customer Readiness, Store POG execution and integrity.
2. Acting as Manager On Duty and overseeing all areas of the store in the absence of other Managers.
3. Ensuring the Fleet Farm Reward Program is understood and executed by all employees.
4. Responsible for A Game customer service and experience.
5. Providing guidance and oversight for Customer related issues, seeking win-win outcomes and supporting a resolution for a frictionless experience.
6. Conducting themselves in a manner that best reflects the values of Fleet Farm and creating a positive attitude among store associates.
7. Training, developing, and supervising Team Members throughout the store.
8. Ensuring customer readiness standards are being executed at a high level.
9. Responsible for ensuring proper facing of products and general recovery of Zone.
10. Responsible for maintaining the Fleet Farm standards for in-stock levels and trip assurance.
11. Coordinating with Management on Zone maintenance and special projects.
12. Providing input to Sales Manager for performance review.
13. Ensuring a clean and inviting store to our customers and Team Members.
14. Responsible for assigning, prioritizing, and executing daily tasks for team members.
15. Ensuring safe work standards are followed throughout the store.
16. In conjunction with the Loss Prevention Lead, supporting all efforts to reduce shrink activity through education, awareness, and compliance.

Education/Experience:

• High School Diploma or GED required.
• 2+ years of retail management or supervisory experience preferred.
• Proven ability to lead, coach, and build teammate relationships in an environment of fast change.
• Must be able to direct and motivate a diverse teammate population that includes full-time and part-time team members.
• Demonstrated ability to act decisively in implementing solutions.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment.
• Strong communication skills (both oral and written) for effective management of teams.
• Be comfortable speaking and conducting training.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.