Unit Manager

Unit Manager – Residential Youth Services

Location: Bartlett, TN

Job Type: Full-Time | Variable Hours

Pay: $45,000/yr

Schedule: Includes evenings, weekends, and holidays as needed

About Youth Opportunity & Bartlett Primary Assessment Center

Youth Opportunity is a nationally recognized leader in residential and behavioral health treatment for at-risk youth. Bartlett Primary Assessment Center in Bartlett, Tennessee is a short-term, trauma-informed assessment facility serving youth in need of stabilization and behavioral evaluation.

Youth typically remain in care for approximately 30 days, during which they receive structured intake, education, multidisciplinary assessment, and life skills programming. Small group settings support emotional safety, initial stabilization, and planning for an appropriate subsequent placement.

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% employer match with immediate vesting
• Paid time off (PTO) and holidays – Earn 4 hours of PTO every pay period
• Free RX delivery on most medications
• Tuition reimbursement and professional development
• Robust Employee Assistance Program
• Supportive, mission-driven work environment

About the Role

As a Unit Manager, you will oversee the operations of a residential housing unit, providing direct supervision to Shift Supervisors and Youth Care Specialists. You will lead the daily structure and culture of the unit while ensuring youth safety, staff accountability, and facility compliance. This is a hands-on leadership position ideal for professionals with strong organizational and interpersonal skills.

Key Responsibilities

• Manage the day-to-day operations of a housing unit, ensuring cleanliness, safety, and youth well-being
• Supervise, schedule, and evaluate assigned staff, providing training and corrective guidance as needed
• Monitor staff performance, attendance, and conduct, and escalate issues appropriately
• Oversee youth activities, unit schedules, and implementation of structured programming
• Coordinate with clinical and operational teams to manage youth intake, appointments, and discharges
• Ensure compliance with state regulations and facility policies, including security procedures and behavior management systems
• Conduct room checks, monitor for contraband, and maintain secure environments
• Review and investigate incident reports, grievances, and use of restraints or confinement
• Administer medications and maintain accurate documentation
• Conduct routine inspections and implement corrective actions as needed
• Maintain logs and prepare narrative reports regarding youth behavior, staffing, and unit operations
• Assist with onboarding, training, and professional development of unit staff

Qualifications Required:

• Bachelor's degree from an accredited college or university
• Minimum three years of experience working with youth in a residential behavioral health or juvenile justice setting
• Prior supervisory experience in a similar environment
• Valid driver's license and ability to pass a background check
• Ability to meet Certified Behavioral Health Technician (CBHT) training within 9 months

Preferred:

• Working knowledge of substance abuse and trauma-related interventions
• Experience managing structured programming and crisis response in residential settings
• CPR/First Aid certified or willingness to obtain

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