Assistant Front Office Manager

ABOUT THE ROLE We are looking for an Assistant Front Office Manager for a luxury hotel in Brooklyn, New York. This is a growth-oriented leadership role for a hospitality professional who is equally passionate about their team and their guests, bringing a warm, solution-focused approach to every interaction and a genuine commitment to elevating the overall experience. A great fit also for a first-time Front Office leader or a Housekeeping Manager looking to broaden into a well-rounded Rooms Division professional. WHAT YOU'LL DO Lead, coach, and develop the Front Office team, fostering a culture of excellence, accountability, and continuous improvement Deliver personalised, elevated guest experiences and handle complex situations with professionalism and empathy Oversee day-to-day front desk operations including arrivals, departures, room status, and revenue optimization Build strong cross-departmental relationships to ensure seamless communication and service delivery throughout the property Monitor occupancy, rate performance, and house counts; take proactive steps to maximize revenue Uphold all cash handling, credit, and guest data confidentiality policies Support onboarding and ongoing training of team members in line with the property's service standards WHAT YOU BRING 5 or more years of hospitality experience within a luxury hotel environment At least 2 or more years in a leadership or supervisory capacity, front office or housekeeping backgrounds both welcomed Strong communication skills with a warm, professional presence on the floor Organized and detail-oriented with solid time management capabilities Proficient in Microsoft Office; experience with property management systems is a plus Comfortable working varied shifts including evenings, weekends, holidays, and overnight rotations WHAT'S OFFERED Salary of USD $65,000 per year Full-time, on-site leadership role at a luxury hotel in Brooklyn, New York #J-18808-Ljbffr