Practice Associate II - Radiology

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors . This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Practice Associate Career Ladder!

Patient Experience (Welcome/Check-in/Check-out Functions)

• Greet patients and visitors using excellent customer service skills using appropriate verbal, non-verbal, and written techniques when scheduling or conveying information to patients, visitors, physicians, nurses, or ancillary staff. Demonstrate strong interpersonal and empathy skills to help patients feel welcome, acknowledged, and engaged in the patient experience.
• Conduct pre-registration, check-in, check-out, appointments, and other related tasks as requested by the physician in a timely and accurate manner.
• Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals, no-shows, reschedules, and physician cancellations in Epic; collect all time-of-service and past due payments.
• Manage and review physician’s schedule to ensure all authorizations and pre-certifications for office visits and procedures are obtained.
• Review patient’s registration and insurance for accuracy. Contact patients as needed to update missing information and prescreen patients.
• Assist patients with enrolling in Connect and completing pre-registration forms and questionnaires.
• Perform other related duties as assigned by practice management. Scheduling and Coordination of Patient Appointments
• Coordinate and schedule appointments, procedures, and other specialty services/tests as requested by the physician in a timely and accurate manner.
• Respond to inquiries in a timely manner and in accordance with department policy. Assist with coordination of care to other specialties and appointments.
• Provide instructions to patients in a manner that facilitates patient safety and standard operations for the practice.
• Function as a liaison between the clinical provider, referring physician, and patient in all aspects of scheduling appointments and related imaging services.
• Ensure that patients have appropriate instructions related to their appointments.
• Verify patient insurance eligibility and benefits as needed.
• Conduct all pre-determination, authorization, and pre-certification. Manage these processes and documentation closely to ensure no scheduling delays.
• Maintain follow up on projects/reports and inform physicians and managers of critical situations or changes.

General Administrative Support

• Perform administrative duties as it pertains to practice or specialty. This may include provider administrative support, participating in various projects and/or meetings, and completing other tasks as assigned by management.
• Answer telephones, make appointments, handle and redirect inquiries as appropriate.
• Review and handle in-basket and telephone messages in a timely fashion.
• Manage all assigned Epic work queues. Assist others with backlog or increased volume activity.
• Ensure that University and Department policies and procedures are followed.
• Successfully complete all required university, hospital, and department trainings.
• Follow end-of-day closing procedures.
• Ensure that the overall condition of the workspace is clean and safe according to practice standards. Escalate any issues to Environmental Services, Engineering, Central Sterile, Materials Management, etc., and ensure follow through.
• Ensure inventory and adequate supply of personal protective equipment and other hygiene products in point-of-entry and mixed-use areas. Inform manager if inventory needs replenishment.
• Provide general administrative support to physicians and manager.

Qualifications

• High school diploma or equivalency is required.
• A minimum of 3 years’ experience in a medical office environment with strong proficiency with medical terminology is required.
• Strong customer service orientation, interpersonal skills, and the ability to deliver consistent exceptional service, while demonstrating tact, respect and sensitivity.
• Well organized and ability to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Ability to participate as a member of a team, including reliability, punctuality, and adaptability to new and changing situations.
• Ability to work independently and follow through and handle multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Ability to work with a variety of individuals and groups in a constructive and respectful manner while appreciating the unique contributions of an inclusive workforce that brings together the talents of people across multiple identities.
• Strong commitment to fostering diversity and equity.
• Working proficiency in Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
• Must be a motivated individual with a positive mindset and exceptional work ethic.
• Must successfully complete systems training requirements.
• Prior experience in Epic is preferred.
• Prior experience in a radiology office setting is strongly preferred.