LEASING AGENT

Job Description

Job Description

About the Role:

As a Leasing Agent, you will play a pivotal role in driving the occupancy and success of our residential community. Your primary objective will be to attract, engage, and secure prospective residents by providing exceptional customer service and detailed information about our property offerings. You will manage the leasing process from initial inquiry through lease signing, ensuring compliance with all relevant regulations and company policies. This role requires a proactive approach to marketing available units, conducting property tours, and maintaining strong relationships with current and potential residents. Ultimately, your efforts will contribute to a vibrant, well-maintained community and a positive living experience for all residents.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in leasing, sales, or customer service, preferably within the real estate or property management industry.
• Strong communication and interpersonal skills.
• Basic computer proficiency, including experience with property management software and Microsoft Office.
• Ability to work flexible hours, including weekends and evenings as needed.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Business, Marketing, Real Estate, or a related field.
• Certification as a Leasing Professional (e.g., NALP) or equivalent.
• Experience with CRM systems and digital marketing tools.
• Knowledge of local real estate laws and Fair Housing regulations.
• Bilingual abilities to effectively communicate with a diverse resident population.

Responsibilities:

• Greet and engage prospective residents, providing comprehensive information about available units, amenities, and community policies.
• Conduct property tours and highlight key features to showcase the value of living at The Village at Lakefront.
• Process rental applications, verify applicant information, and prepare lease agreements in accordance with company standards and legal requirements.
• Maintain accurate records of leasing activities, resident communications, and occupancy status using property management software.
• Collaborate with the property management team to develop and implement marketing strategies aimed at increasing occupancy and resident retention.
• Respond promptly and professionally to resident inquiries and concerns, fostering a positive community environment.
• Ensure compliance with Fair Housing laws and other relevant regulations throughout the leasing process.

Skills:

The required skills such as strong communication and interpersonal abilities are essential for building rapport with prospective and current residents, ensuring clear and effective exchanges of information. Proficiency in property management software and Microsoft Office enables efficient handling of leasing documentation, scheduling, and record-keeping. Customer service skills are applied daily to address inquiries, resolve concerns, and create a welcoming community atmosphere. Preferred skills like knowledge of Fair Housing laws ensure compliance and ethical leasing practices, while digital marketing and CRM experience support targeted outreach and lead management. Bilingual communication skills enhance engagement with a diverse resident base, fostering inclusivity and broadening the community’s appeal.