DMV - Program Coordinator III - CDL Compliance

Program Coordinator III (S)

It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

The primary purpose of this position is to provide leadership, direction, and oversight for the Commercial Driver License (CDL) Help Desk operations. You'll play a crucial role in ensuring consistent, accurate, and compliant support for CDL-related processes across the Division. As the subject matter authority for complex CDL program areas—including DACH processing, NR II compliance, non-domiciled credentialing, and problem driver pointer resolution, you'll help guarantee adherence to both state and federal regulations, while maintaining the integrity of the State Automated Driver License System (SADLS) and CDLIS.

Supervising and guiding Help Desk staff is a key component of this role. You'll establish priorities, ensure timely and accurate responses to inquiries from field examiners, DMV personnel, and stakeholders, and develop standardized procedures and technical guidance to promote consistency in CDL transactions and system usage statewide. Additionally, you'll ensure staff training is up to date, keeping everyone informed of system changes and equipped for evolving business needs.

Another important aspect of the position is oversight of system integrity functions. This includes monitoring, analyzing, and directing corrections of CDL record discrepancies to prevent misreporting and ensure accurate driver status. Quality control measures will be established, complex cases reviewed, and appropriate resolutions ensured for any data and system issues affecting CDL compliance.

You'll also serve as a key liaison between Driver Services, Information Technology, and external partners, supporting system development, application maintenance, and implementation of enhancements impacting CDL operations. Responsibilities involve evaluating proposed system changes for compliance with legislative and program requirements, managing user acceptance and post-implementation validation, and making sure system updates are communicated effectively to all stakeholders.

By leading the CDL Help Desk function, you'll help ensure operational consistency, strengthen regulatory compliance with FMCSA and AAMVA standards, and support the safe and efficient issuance and maintenance of commercial driver licenses statewide. This position significantly contributes to the Division's mission to promote highway safety, enforce motor vehicle laws, and maintain the accuracy and integrity of North Carolina's driver records.

Applicants with the following are encouraged to apply:

• Experience in an office environment maintaining and updating files, records, and multiple reports.
• Considerable knowledge of commercial motor vehicle licensing requirements and procedures and North Carolina Motor Vehicle driving laws.
• Computer experience with proficiency using MS Office applications, and SADLS.

Salary Grade and Salary Range: NC12 Salary Range $47,703-$83,479

Management prefers applicants with the following:

• Considerable knowledge of CDL programs, systems (SADLS, CDLIS, CSTIMS), and applicable state and federal regulations (FMCSA, AAMVA)
• Computer experience with proficiency using MS Office applications.
• Demonstrated ability to supervise the work of others, coach, and develop staff while fostering a positive, inclusive Great Place to Work culture.
• Interpersonal communication skills for interacting with customers and system support groups, and other agencies to efficiently analyze and resolve technical issues.
• Demonstrated ability to analyze and resolve complex technical and operational issues and guide staff in effective problem resolution.
• Demonstrated ability to prioritize workload, manage high-volume demands, and ensure timely, accurate responses.

Bachelor's degree from an appropriately accredited institution and two (2) years of experience related to the area of assignment; or an equivalent combination of training and experience.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.