Quality Assurance Specialist

Work Type: Full time, onsite, contract to hire Compensation: $23-25/hr Responsibilities: Manage and track customer complaints from intake through resolution, including documentation and follow-up Perform incoming, in-process, and final inspections to ensure product quality and compliance Conduct audits prior to shipment to verify customer and regulatory requirements are met Maintain accurate quality records, including inspection reports, audit findings, and training documentation Support quality management system (QMS) initiatives, including documentation and audit preparation Identify issues, support root cause analysis, and contribute to continuous improvement efforts across operations Communicate with internal teams, suppliers, and customers on quality-related matters Ensure processes comply with internal standards and regulatory requirements Qualifications: High school diploma required; associate degree or related experience preferred Experience in quality assurance, manufacturing, or administrative support preferred Familiarity with standards, inspections, audits, and quality documentation a plus Strong attention to detail, organizational skills, and ability to manage multiple priorities Proficiency in Microsoft Office (Excel, Word) Strong communication and problem-solving skills Comfortable working in a production or manufacturing environment and following safety protocols Pay Details: $23.00 to $25.00 per hour Search managed by: Haley Bosco Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.