Credit & Collections Coordinator

Position Summary and Responsibilities Respond promptly to internal and external customer requests for invoice copies and account information, providing excellent customer service. Maintain and analyze aging reports; follow up with customers to resolve short payments, skipped invoices, or payment discrepancies. Resolve all invoice‑related issues identified on prior‑day route or billing reports. Manage customer accounts within SAP, including invoicing, credit reviews, payment application, and customer master data maintenance. Process and monitor credit applications, including follow‑up to completion and processing of customer references. Perform detailed customer account reconciliations to ensure balances, credits, deductions, and transactions are accurate and up to date. Investigate and resolve discrepancies related to payments, deductions, billing errors, and unapplied or misapplied cash. Conduct system and account audits to identify data inconsistencies, verify accuracy across SAP modules, and ensure compliance with established procedures. Generate, review, and analyze aging reports, credit exposure reports, and customer account summaries using SAP reporting tools. Ensure accurate documentation of collection, reconciliation, and resolution activities; maintain organized, complete, and audit‑ready account records. Enter and maintain new customer account information in the system; audit new account files for completeness and accuracy. Work collaboratively with sales teams, customers, and management to resolve account issues and support business objectives. Perform other related duties as assigned. Must possess a valid driver's license. Education and/or Work Experience High School diploma or GED required. Some college coursework in business, accounting, or finance preferred. Previous office, clerical, customer service, credit, or accounts receivable experience preferred. Strong working knowledge of SAP accounts receivable and credit modules strongly preferred. Experience with 10‑key by touch. Proficiency in Microsoft Word and Excel. Ability to learn and effectively use internal systems and applications. Strong analytical, reconciliation, and problem‑solving skills with high attention to detail. Ability to work effectively with sales teams, customers, and management. Comfortable handling routine customer inquiries regarding credit applications and account status. Ability to handle confidential and sensitive financial information with discretion. Organized, detail‑oriented, and able to manage multiple tasks in a fast‑paced environment. Willingness to follow established procedures and internal controls. Benefits Medical, Dental, Vision, Life Insurance Short and Long Term Disability 401(k) with matching contribution Profit‑Sharing Plan (100% company‑paid) Employee Assistance Program Wellness Program Educational Assistance Program Paid Vacation and holidays Employee Credit Union EEO Statement Ben E. Keith is an equal employment opportunity, affirmative action employer. VEVRAA Federal Contractor. Minorities/Females/Veterans/Disabled. #J-18808-Ljbffr Ben E. Keith