Floor Supervisor

Job Description

Job Description

POSITION SUMMARY

Upholds the Core Values as determined by the management team. Primary responsibility for all positions with Cotton’s Ace Hardware is to Amaze Every Customer Every Time . The Floor Supervisor is responsible for the overall direction of store associates and coordination of store operations in the absence of key store management.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for opening and/or closing the store as dictated by schedule

• In the absence of management staff, serves as the “Manager on Duty” by directing the store team, and adhering to company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing processes, cash register transactions, daily cash reconciliation, and inventory control.
• Resolve and/or report any issues pertaining the shift including employee, customer, product issues, etc.
• Enforce safety policies and procedures and serves as role model for safety.

• Help unload incoming trucks and put away merchandise (as arranged by management). Maintain your assigned department: Keep clean, organized, and fully stocked.
• Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude. Move with a sense of urgency while paying attention to the details.
• Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management.
• Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
• Restock merchandise displays as needed, watch end caps and side wings.
• Handle special orders for all non-stock items. It always takes two associates to say “No.” Never tell a customer no without checking with a floor manager, assistant manager or store manager.
• Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.

• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
• When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department. Walk up and down the main aisles to be sure customers are being assisted in all departments. Avoid personal conversations with co-workers on the floor.
• Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.
• Demonstrate the S.A.L.E.S. process
• Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)
• Assist Customers with simple complaints/concerns ; get a manager involved with problems as needed.
• Use the Five Foot Rule – greet and/or acknowledge all customers within five feet of you all the time.
• Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.
• Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.
• Maintain awareness of all promotions and advertisement so you can tell customers about special sales.
• Always wear your radio and headset in order to effectively communicate with other associates or management.
• Respond to Customer Coordinator questions as needed.
• Assist customers with large or heavy items as needed.
• Offer customers a red basket for their shopping use.
• Assist in the training and development of peers.