Medical Support Assistant (Advanced)

VA Careers - Medical Support AssistantDuties of the Medical Support Assistant (Advanced) include but are not limited to:Scheduling referrals within Specialty CareCoordinating with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).Ensuring the clinic setup is closely monitored to effectively support the needs of the clinic and providing the necessary recommendations to ensure compliance or corrective actions and the appropriate level of access.Maintaining effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies (e.g., assisting with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of appointments; manage a tracking system for follow up care such as Return to Clinic Orders, Recall, consults, tests, etc.).Setting priorities and deadlines.Adjusting the flow and sequencing of the work to meet team and patient needs.Works with the team to reinforce the plan of care and self-help solutions and enters appropriate information into the electronic record.Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).Participating and providing input in problem solving on operational issues or procedures in team meetings.Performing administrative follow up actionsParticipates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluates patient information and clinic schedule lists to determine whether patient is vested.Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.Maintains the confidentiality of information obtained to carry out required duties.Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.Work Schedule: Monday - Friday, 8:00am-4:30pm Telework: Available (Ad-hoc) Functional Statement #: 81906-A Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required