Operations Manager

Position Title Operations Manager Department Dining Services-Northern Center Term of Assignment Continuing FLSA Status Non-Exempt = overtime eligible Work Schedule Position works a variable schedule includingvariable shifts, days, and work location(s); including evenings andweekends. The schedule may include start times between 6:00 am and2:00 pm depending upon operational needs. Salary Targeted Salary Range: $50,240-$54,000 Travel No travel Brief Statement of Duties Plan, order, receive, schedule,assign and assist in the management of production and serving offood and/or beverages and other responsibilities of a large-volumefood service operation and catering. Ensure that establishedUniversity and/or Department policies and procedures are maintainedand high-quality customer service is delivered. Minimum Qualifications Required Education Associate's Degree Required Specialized Training/Certifications Valid driver'slicense (required for 12-month positions). Food Service Sanitation Certification (ServSafe) or the ability toobtain within six months the start of employment. Required Minimum Work Experience Bachelor's Degree with twoyears' experience in a quantity food service production OR anAssociate Degree with four years' experience in a quantity foodservice production. Two years' work experience in kitchen-related purchasing, inventorycontrol, cost control and forecasting. Two years' experience in a leadership/supervisory role. Experience with computerized menu management systems and knowledgeof office and industry software applications, including wordprocessing, spreadsheets, database management, e-mail and web-basedapplications. Knowledge, Skills, Abilities, or Attributes Required for Satisfactory Performance of the Position Duties Knowledge of catering, restaurant service etiquette and buffetdecorating. Knowledge of business and management principles involved inplanning, resource allocation, human resources modeling, leadershiptechniques, production methods and coordination of people andresources. Knowledge of principles and processes for providing customer andpersonal services which includes needs assessment, qualitystandards and evaluation of customer satisfaction. Excellent oral and written communication skills. Time management skills. Ability to teach others how to do something. Ability to assess performance of self, others and the situation forimprovements or corrective action. Service orientation abilities, e.g., actively looking for ways tohelp people. Ability to effectively respond to a high-pressure environmentand/or unpredictable outcomes. Ability to work flexible and demanding hours for Dining Servicescustomers. Ability to complete "Licensed Franchise Training Modules" andmaintain confidentiality according to the Starbucks' Master LicenseAgreement. Actively work on the floor to ensure smooth service, stepping intofrontline roles (cooking, serving, or expediting) as operationalvolume demands. Additional Desirable Qualifications CBORD Menu Management System experience. Training experience. Experience working with college students. Purchasing experience. Contact Information Erica Jean, HR Generalist, View phone number on click.appcast.io Equal Opportunity Statement NMU is an equal opportunity employer. #J-18808-Ljbffr Northern Michigan University