Supervisor Spa- Full Time, Salon/Spa (Harrah's SoCal)

Supervisor Spa- Full Time, Salon/Spa (Harrah's SoCal) Valley Center, CA, United States (On-site) Job Summary This role supervises the daily performance and operations of Spa. Assistants to the Spa Manager in day-to-day operations, scheduling, overseeing team member performance, merchandising, guest service and stockroom operations. How You Will Create the Extraordinary Greet and assist customers, promote sales, and demonstrate good public relations. Work with buyers for suggestions on re-orders of merchandise and customer requests. Work with staff and merchandisers to develop additional display techniques. Responsible for the screening, interviewing and selection of new employees. Maintain staffing levels to ensure delivery of service is maximized and stores operate efficiently. Train, coach, and re-train employees to establish standards holding them accountable for achieving standards. Develop and maintain positive working relationships with all employees. Effectively handles guest and employee complaints. Takes action to resolve guest and employee issues, complaints, or concerns. Participates in spa walk through. Facilitate in-store training or product knowledge seminars. Provides adequate training and tools for employees, so they may effectively perform necessary job duties. Ensures company and department policies and procedures are consistently followed by employees. Meets the attendance requirements of the job and adheres to departmental and company policies. Assists Spa Manager in conducting performance reviews. Ensure that the staff is working safety and provide coaching and training to rectify concerns. Handles employees' complaints or grievances. Recommends disciplinary action or disciplines employees. Monitors legal compliance with federal, state, and gaming laws. Vendor Relations: Build and maintain effective relationships with all vendors. Buying: Assist the Spa Manager as needed, with product selection and purchasing. Product: Identify product trends (demand, sell-thru, etc.) and partner with Spa Manager on suggested actions/strategies. Product: Ensure efficient product flow and PAR levels. From ordering, receiving to processing, then merchandising. Visual Merchandising: Responsible for developing effective visual merchandising strategies and enforcing all visual presentation standards. What You Will Need 2 years recent spa or similarsupervisory experience required. Visual merchandising and buying experience preferred. Experience working with scheduling of staff and appointments for guests. Demonstrated ability in maintaining consistent, high quality service levels. Excellent interpersonal, customer service, communication, team-building, and problem-solving skills are required. Must be able to get along well with co-workers and work as a team. Must present a well-groomed appearance. ADDITIONAL REQUIREMENTS Able to work independently. Able to conduct conversations with customers and employees. Able to speak distinctly and persuasively to others. Able to write memos, letters, and reports. Able to understand, interpret and analyze written and financial reports. Able to understand and analyze abstract concepts. Able to work any shift, up to 12 hours at a time if/when required. Able to operate computer, 10 key calculator, telephone, fax, and copier. Must be able to continuously maneuver in and around the stores and casino/hotel. Must be able to read, write and understand English. Preference is given to qualified Rincon tribal members and members of other federally recognized tribes. About Us Are you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? AtHarrah’s Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with you! TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Harrah's Resort Southern California will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY Harrah's Resort Southern California is an Equal Opportunity Employer. Harrah's Resort Southern California will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Job Info Job Identification 91625 Job Category Retail Job Schedule Full time Locations Harrah's Resort Southern California (On-site) #J-18808-Ljbffr Caesars Entertainment