Mitigation Project Manager

Mitigation Project Manager

Company: SERVPRO of Pewaukee & Sussex

Job Type: Full-Time

Location: Pewaukee, WI

Schedule: Full-time with emergency on-call responsibilities as needed

Position Summary

SERVPRO is seeking an experienced and organized Mitigation Project Manager to oversee restoration and mitigation projects from initial loss through project completion. This role is responsible for managing crews, coordinating job schedules, maintaining customer communication, and ensuring projects are completed safely, efficiently, and according to company standards.

The ideal candidate has strong leadership skills, restoration industry experience, and the ability to manage multiple projects in fast-paced emergency situations.

Key Responsibilities

• Manage residential and commercial mitigation projects involving water, fire, mold, and storm damage
• Conduct initial site inspections and develop project scopes
• Coordinate technicians, subcontractors, equipment, and materials
• Monitor drying progress and ensure mitigation procedures meet industry standards
• Maintain accurate job documentation, moisture logs, photos, and daily records
• Communicate project updates with customers, insurance adjusters, and management
• Ensure projects remain on schedule and within budget expectations
• Oversee jobsite safety and enforce company policies and OSHA standards
• Perform quality control inspections and resolve customer concerns
• Assist with estimating, invoicing, and job file completion as needed
• Participate in emergency response and rotating on-call schedule

Qualifications

• High school diploma or GED required; college or trade education preferred
• Minimum 2–5 years of restoration, mitigation, or construction management experience
• Leadership or supervisory experience preferred
• Strong knowledge of water mitigation, structural drying, and restoration procedures
• Valid driver’s license with acceptable driving record
• Ability to manage multiple projects simultaneously
• Strong organizational, communication, and problem‑solving skills
• Proficiency with mobile documentation software and basic computer applications

Preferred Certifications

• IICRC Water Restoration Technician (WRT)
• Applied Structural Drying (ASD)
• Applied Microbial Remediation Technician (AMRT)
• OSHA Safety Certification
• Xactimate experience preferred

Benefits

• Competitive salary based on experience
• Performance bonuses and overtime opportunities
• Health, dental, and vision insurance
• Paid time off and holidays
• Company vehicle or vehicle allowance (if applicable)
• Training and certification reimbursement
• Advancement opportunities within SERVPRO

Physical Requirements

• Ability to lift 50+ pounds occasionally
• Ability to work in varying environmental conditions including water-damaged structures
• Ability to travel locally between job sites
• Availability during emergency response situations