Field Supervisor, Telecom Fulfillment

Field Supervisor

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK's ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.

We are seeking a Field Supervisor to join our installation/fulfillment team in the Wilmington, DE area. In this role you will oversee the daily installation/fulfillment operations, ensuring all tasks assigned are completed in a timely manner and meeting organizational quality standards.

Why TAK?

• Full Time
• Paid Weekly
• Compensation: $60K - $70K annually, DOE
• Full Benefits Package (Medical, Dental & Vision)
• Paid Time Off
• 401(k) with Company Match!
• 25K Company Paid Life Insurance
• Independent Work & Team Collaboration
• Career Development & Advancement Opportunities!

The Role

• Oversee the daily installation/fulfillment operations of assigned market
• Verify that all technicians are logged in, have their routes, and are ready to begin work - confirm first-call readiness and ensure every tech is in position to start on time
• Distribute daily work or redistribute work if technician calls out; cover the route if cannot be reassigned
• Participate in the onboarding of new contractor crews
• Monitor technician progress throughout the day using workforce management tools
• Perform in-person quality checks (QC) on completed work and provide coaching
• Respond to client calls or escalations as they come in
• Support technicians by phone or directly on-site when they run into troubleshooting issues
• Help mentor and develop technicians while on-site or during ride-along
• Participate in daily KPI/verification calls with client and internal leadership
• Communicate with client leadership, internal workforce teams, and field technicians throughout the day to keep everyone aligned on workload, reroutes, escalations, and needs
• Validate any jobs marked "not done" by contacting customers and confirming accuracy so work is not incorrectly reported
• Support the warehouse teams with tracking and collecting of all required client equipment from assigned market
• Be present for CPE deliveries and help stock and scan equipment as well as assign CPE to technicians and ensure proper tracking and documentation
• Ensure all tasks assigned to your market are completed in a timely manner and meet organizational quality standards
• Be the market "expert" and "go to" resource spending 80%+ time in the field
• Review 10%+ market completed work monthly and provide feedback
• Ensure that resources (i.e. company, and client equipment, meters, PDA's, etc.) are secured and maintained in proper working order
• Travel to project sites +/- 50% annually with some overnight stays
• Ensure contracted crews adhere to safety standards, and all federal, state and local laws
• Exceed client and company performance metrics for assigned market
• Work in a variety of environments; indoors, outdoors, tight spaces and elevations
• Other duties as assigned

Requirements

• 3+ years of cable, broadband or telecommunications experience required
• Prior leadership experience a plus
• Ability to travel daily +/- 50% annually, open to a variety of schedules and accessible as the point of escalation
• Excellent customer service, time management, problem-solving and troubleshooting skills
• Ability to build and maintain positive relationships with internal and external customers
• Ability to give feedback; positive and negative when needed
• Strong desire to grow and develop team members
• Ability to complete work indoors, outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing up to 70% of the time
• Ability to safely navigate various terrains, managing equipment and tools
• A body weight of no more than 275 pounds to perform ladder work safely. **Safety is our #1 Priority. If personal safety is not compromised, an accommodation may be available based on previous ladder experience in a similar role**
• Must provide a valid government-issued photo ID for verification; a driver's license is required if the role involves driving
• Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting View email address on click.appcast.io.