Medical receptionist/scheduler

Job Description Job Description Position Summary

We are a growing private gastroenterology practice seeking a highly organized and patient-focused Front Office & Referral Coordinator. This role goes beyond traditional receptionist duties and plays a key part in patient access, referral management, and revenue cycle support. The ideal candidate is proactive, detail-oriented, and comfortable working with patients, providers, and insurance companies.

Key Responsibilities
Front Desk Operations Greet and check in/check out patients in a professional and friendly manner
Answer multi-line phones and respond to patient inquiries
Maintain accurate patient demographics and documentation in the EMR
Ensure HIPAA compliance and patient confidentiality
Patient Scheduling & Coordination

Schedule new and follow-up patient appointments efficiently
Coordinate procedure scheduling (e.g., colonoscopy, endoscopy)
Ensure appropriate appointment types based on referral and clinical needs
Referral Management

Receive, review, and process incoming referrals from primary care and specialty providers
Proactively contact referring offices to obtain missing documentation
Reach out to patients to schedule appointments in a timely manner
Track referral status and maintain accurate records
Insurance Verification & Financial Responsibilities

Verify patient insurance eligibility and benefits prior to visits
Understand basic insurance plans, including commercial, Medicare, and Medicaid
Communicate coverage details and patient financial responsibility clearly
Collect copays, deductibles, and outstanding balances at time of service
Assist patients with billing questions when appropriate
Qualifications

Previous experience in a medical office, preferably gastroenterology or specialty practice
Strong understanding of medical insurance and verification processes
Experience with referral coordination and prior authorizations preferred
Proficiency with EMR systems and scheduling software
Excellent communication and customer service skills
Ability to multitask in a fast-paced environment
High attention to detail and strong organizational skills
Work Environment

Fast-paced private specialty clinic
Team-oriented, patient-centered atmosphere
Opportunity to grow with the practice
Benefits (optional section)

Competitive pay based on experience
Health insurance / Matching 401(k)
Paid time off