Installation Manager

Installation Manager / Service Manager Long Island, NY Full-Time | Start Date: July 15 - August 1 $90,000 - $110,000 About Our Client Our client is a well-established, family-owned and operated HVAC and home heating company with nearly five decades of history serving residential and commercial customers across Long Island. Known for 24-hour emergency service and a deep commitment to customer care, the company is entering an exciting growth phase and is looking for an experienced HVAC leader to help guide installation and service operations forward. Position Overview Candidates from either an Installation Manager or Service Manager background are encouraged to apply - what matters most is HVAC expertise and proven leadership, not the specific title held previously. This role oversees scheduling, labor, materials, and quality control for residential and commercial installation projects, while also supporting service department operations including dispatch, repairs, and technician coordination. The right candidate ensures jobs are completed on time, within budget, and up to code - while serving as a key point of contact for clients throughout. Key Responsibilities Project & Operations Management Build and manage installation and/or service schedules, prioritize tasks, and track milestones to ensure timely, high-quality completion Coordinate labor, materials, and logistics across multiple active jobs simultaneously Assist with parts ordering and work with the sales team on profitability analysis Manage inventory levels and equipment availability to avoid project delays Monitor job costing and budgets to keep projects on target financially Team Leadership Supervise and schedule installers, technicians, and/or subcontractors - team size will depend on department assigned Lead and develop field crews, providing coaching and technical guidance rather than just task direction Handle scheduling conflicts, callouts, and day-to-day team management Support hiring and onboarding of new field staff as the team grows Quality & Technical Oversight Conduct job site visits as needed to verify installation/service quality and code compliance Troubleshoot technical issues in the field and provide real-time solutions for crews Ensure all work meets manufacturer specifications and local/state code requirements Review completed jobs for quality control before final client sign-off Customer Service Act as a primary point of contact for clients during installations or service escalations Resolve client concerns quickly and professionally to protect long-term customer relationships Communicate proactively with clients on timelines, delays, or scope changes Department Performance Track KPIs relevant to the department (completion times, callback rates, technician productivity) Identify process improvements to increase efficiency and reduce costs Report regularly to ownership on department performance and any operational roadblocks Required Skills & Qualifications Experience: 5+ years of HVAC experience, including oil, natural gas, and air conditioning systems (mini-splits and central air) Technical Knowledge: Strong understanding of installation and/or service procedures, relevant codes, and materials EPA Licensing: Beneficial but not required Communication: Excellent verbal and written skills for managing teams and client relationships Organization: Ability to manage multiple projects, budgets, and schedules simultaneously Leadership: Proven ability to manage and develop field teams, not just oversee tasks Tools: Proficiency in Microsoft Office Location: Must reside on Long Island or be able to reasonably commute (45 minutes or less) Compensation & Incentives Base Salary: $90,000 - $110,000, commensurate with experience Performance Bonus: Bonus structure tied to departmental profitability (final structure to be discussed during interview process) Comprehensive benefits package What Makes This Opportunity Stand Out Join a stable, multi-generational family business in an active growth phase Real opportunity for operational impact and input on department processes Performance-based earning potential on top of base salary Work for an organization with a strong reputation and loyal, long-tenured customer base