Installation Manager

Installation Manager / Service Manager

Long Island, NY

Full-Time | Start Date: July 15 – August 1

$90,000 – $110,000

About Our Client

Our client is a well-established, family-owned and operated HVAC and home heating company with nearly five decades of history serving residential and commercial customers across Long Island. Known for 24-hour emergency service and a deep commitment to customer care, the company is entering an exciting growth phase and is looking for an experienced HVAC leader to help guide installation and service operations forward.

Position Overview

Candidates from either an Installation Manager or Service Manager background are encouraged to apply — what matters most is HVAC expertise and proven leadership, not the specific title held previously. This role oversees scheduling, labor, materials, and quality control for residential and commercial installation projects, while also supporting service department operations including dispatch, repairs, and technician coordination. The right candidate ensures jobs are completed on time, within budget, and up to code — while serving as a key point of contact for clients throughout.

Key Responsibilities

Project & Operations Management

Build and manage installation and/or service schedules, prioritize tasks, and track milestones to ensure timely, high-quality completion

Coordinate labor, materials, and logistics across multiple active jobs simultaneously

Assist with parts ordering and work with the sales team on profitability analysis

Manage inventory levels and equipment availability to avoid project delays

Monitor job costing and budgets to keep projects on target financially

Team Leadership

Supervise and schedule installers, technicians, and/or subcontractors — team size will depend on department assigned

Lead and develop field crews, providing coaching and technical guidance rather than just task direction

Handle scheduling conflicts, callouts, and day-to-day team management

Support hiring and onboarding of new field staff as the team grows

Quality & Technical Oversight

Conduct job site visits as needed to verify installation/service quality and code compliance

Troubleshoot technical issues in the field and provide real-time solutions for crews

Ensure all work meets manufacturer specifications and local/state code requirements

Review completed jobs for quality control before final client sign-off

Customer Service

Act as a primary point of contact for clients during installations or service escalations

Resolve client concerns quickly and professionally to protect long-term customer relationships

Communicate proactively with clients on timelines, delays, or scope changes

Department Performance

Track KPIs relevant to the department (completion times, callback rates, technician productivity)

Identify process improvements to increase efficiency and reduce costs

Report regularly to ownership on department performance and any operational roadblocks

Required Skills & Qualifications

Experience: 5+ years of HVAC experience, including oil, natural gas, and air conditioning systems (mini-splits and central air)

Technical Knowledge: Strong understanding of installation and/or service procedures, relevant codes, and materials

EPA Licensing: Beneficial but not required

Communication: Excellent verbal and written skills for managing teams and client relationships

Organization: Ability to manage multiple projects, budgets, and schedules simultaneously

Leadership: Proven ability to manage and develop field teams, not just oversee tasks

Tools: Proficiency in Microsoft Office

Location: Must reside on Long Island or be able to reasonably commute (45 minutes or less)

Compensation & Incentives

Base Salary: $90,000 – $110,000, commensurate with experience

Performance Bonus: Bonus structure tied to departmental profitability (final structure to be discussed during interview process)

Comprehensive benefits package

What Makes This Opportunity Stand Out

Join a stable, multi-generational family business in an active growth phase

Real opportunity for operational impact and input on department processes

Performance-based earning potential on top of base salary

Work for an organization with a strong reputation and loyal, long-tenured customer base