Case Manager, Recovery Coach

Job Description

Job Description

Summary:   The Case Manager, Recovery Coach (CMRC) will provide recovery support services to patients with substance use disorder (SUD) and will assist patients in achieving sustained recovery. This position will maintain ongoing patient support of recovery, as well as ambivalence and will serve as a motivator.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Provide individual and group support to referred clients, collaborate with staff as needed.
• Attend weekly Drug Court sessions.
• Establish a recovery plan with each individual.
• Provide related information and referrals to community-based resources.
• Maintain accurate client files and records, complete required paperwork.
• Drive clients to appropriate recovery activities.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures. 
• Other duties as assigned.  

Knowledge and Skill Requirements:

• Completion of Recovery Coach Academy training is required and Certified addiction Recovery Coach “CARC” designation required within the first 12 months of employment. 
• Lived experience in recovery. 
• Strong written and verbal communication skills.
• Must currently be or have previously been a recipient of the Addiction Recovery Services. 
• Bilingual Spanish Language skills required.
• Open mind to the many paths of recovery. 
• Ability to facilitate recovery groups. 
• Demonstrated understanding of competence in serving culturally diverse populations. 
• Must have excellent interpersonal skills and ability to work as part of a team.
• Ability to transport clients to appointments.
• Valid MA driver’s license, reliable transportation and ability to meet insurance standards.

Organizational Relationship: 

• Directly reports to the Substance Use Program Counselor.
• Direct reports of this position are none.

Physical Requirements:  Ability to drive. Ability to ascend and descend stairs. 

Working Conditions: This position will be located at Open Door Social Services. Travel with clients is required. As part of the responsibilities of this position, the Recovery Coach will have direct or incidental contact with clients served by Open Door in various programs funded or administered through the City of Springfield Department of Health and Human Services – Health Services for the Homeless Health Center. A successful CORI background check is required.

Monday through Friday: 8:30AM - 4:30PM. Includes a 1-hour unpaid lunch break.
35 Hours per week