Patient Services Representative

Patient Services Representative

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized as one of the "165 Top Places to Work in Healthcare" for 2026 by Becker's Hospital Review. TeamHealth has also been recognized by Newsweek as one of America's Greatest Workplaces in Health Care for 2025. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join Us! What we Offer

Career Growth Opportunities

A Culture anchored in a strong sense of belonging

Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment

401k (Discretionary match)

Generous PTO

8 Paid Holidays

Equipment Provided for Remote Roles

Overview The Patient Services Representative serves as a liaison between TeamHealth affiliates, National Patient Services Call Center and Basepointe Billing Center in researching and resolving complex client-related issues.

Essential Duties and Responsibilities

Research and resolve TeamHealth Patient Services complaints

Research and resolve hospital complaints relating to patient issues concerning billing

Research accounts on the system and requesting medical records

Submit researched accounts to Medical Coding for review

Submit researched accounts to Medical Director after the Medical Coding Manager has reviewed

Adjust accounts after Medical Coding Manager or Medical Director has approved and per TeamHealth affiliates

Correspond with collection agency to coordinate the resolution of billing and reimbursement related issues

Correspond with the Better Business Bureau and/or Consumer Affairs office to resolve billing matters

Accept calls from National Patient Services Call Center

Process NPSC ETM Tasks

Process incoming mail (LOD – Letters of Dispute) from service center or lockbox

Communicate client complaints to Patient Services Manager

Comply with mandatory requirements

Performs other duties and responsibilities as requested

Qualifications / Experience

It's highly preferred to participate in 12 weeks of on-site training with the option to go fully remote after quality and production standards are met

High school diploma or equivalent required

Minimum of six-month's experience in a medical billing setting, with an emphasis on patient relations preferred

Microsoft Office proficiency

Ability to multi-task in a fast-paced environment

Good organization and follow-up skills a plus