Activations Ambassador

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.

Location

This 645-room hotel is perfectly located on Honolulu's famous Kalakaua Avenue, where it is just steps to the beach and an arm's reach to the best dining, shopping, and entertainment in the area. Guests can borrow the hotel's own towels and beach chairs to spend the day by the sea, or choose to lay out by the hotel's pool with a tropical drink from nearby Tiki's Grill and Bar. And for the adventurous, The Twin Fin offers a on-site activities desk ready to curate a number of fun experiences.

Overview

The Activation/Recreations Ambassador is a multifaceted position responsible for various duties throughout the property. Activations/Recreations Ambassadors work directly with the Venue Manager to assist during special events/functions at the pool and other hotel venues. The responsibilities include but not limited to; Assuring the pool area are clean and furniture is properly setup at all times, support for Coconut Club during breakfast and other special events, provide attentive, courteous, and efficient service to all guests, including successfully resolving guest request, throughout their stay, while maximizing revenue and occupancy.

Responsibilities

Fundamental Requirements:

• Employee must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Greet and welcome all guests and members.
• Hand guests new pool towels and accept/gather used towels from guests.
• Be proficient in the sales of cabanas/day beds to guests.
• Take personal care of guests in cabanas/day beds according to SOP.
• Assist the sales effort by providing information and communicating potential guest/member needs to Activation Manager.
• Ensure overall guest satisfaction.
• Assist during various hotel functions including opening, closing, and side work.
• Ensure vendors at pool area have the utilities they need for their function.
• Maintain the cleanliness of the pool areas and cabanas, furniture, and service areas of the pools in an organized manner.
• Assist with any cultural activities.
• Help with any setup for special events, live music, and evening activities.
• Act as point of contact for any on-sight vendors.
• Meet with client/vendor upon arrival to review set-up for accuracy.
• Be familiar with event types & setup.
• Reset / Set up pool furniture based on hotel standards.
• Monitor weather advisory and work with leadership team in proper care of pool furniture.
• Sweep/extract excessive water puddles around the pool areas.
• Perform other duties as requested by management.

Qualifications

Education & Experience:

• High school diploma or equivalent
• 2 years retail/hospitality experience preferred
• Must be proficient with computers and POS systems.

Physical requirements:

• Flexible and long hours sometimes required including weekends and evenings.
• Medium work Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• This position is very active and requires standing, walking bending and kneeling for entire shift.

General requirements:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to guests needs, wants, and concerns.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Beach Candy and events at hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient retail operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be detail oriented, able to manage high volumes of data with a high degree of accuracy.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Always maintain a warm and friendly demeanor.