Residential HVAC Field Supervisor

Job Description

Job Description

Location: Lincoln, RI

Job Title: Residential HVAC Field Supervisor

As the Residential HVAC Field Supervisor, you will be the vital link supporting daily field operations. This role is crucial for coordinating tasks, providing hands-on technical support, assisting technicians, and ensuring the entire team adheres to our client’s standards. This position plays a key role in helping field teams stay on track, maintain safety compliance, and deliver top-quality service across a team of 5 to 89 employees.

Responsibilities and Expectations:

Field Oversight & Technical Support

• Provide real-time, hands-on technical support to technicians and apprentices in the field when they encounter complex or unfamiliar problems.

• Perform installations, inspections, maintenance, and repair of systems in accordance with specifications, codes, and safety standards.

• Provide daily supervision of field activities, promoting productivity and safety among 5 to 89 employees.

• Monitor work progress and communicate concerns to leadership if delays or issues arise.

Quality Assurance & Customer Service

• Conduct visual quality checks and inspections of completed work to verify accuracy and adherence to company/regulatory standards.

• Respond to customer questions or concerns and support technicians during challenging service calls.

• Assist with flat-rate pricing calculations and customer payment collection when required.

• Monitor callback trends and communicate observations to leadership to drive continuous improvement.

Administrative & Compliance Management

• Review and verify daily technician timecards for accuracy and completeness, making necessary adjustments using GPS and job data references.

• Oversee parts coordination, monitoring usage, enforcing proper handling, and initiating reorders as needed to avoid project delays.

• Enforce and reinforce job site safety protocols and company policies, ensuring all team members are following required procedures.

• Serve as the central point of contact between field teams, dispatch, coordination, and office staff.

Team Development & Communication

• Help coach and guide technicians and apprentices in best practices and proper procedures, encouraging continued learning and skill development.

• Communicate schedule changes, job expectations, and field updates effectively to team members.

Requirements:

• A Journeyman or Master Trade License is required.

• Must be licensed in Rhode Island (RI) or Massachusetts (MA).

• Minimum 5 years of hands-on residential service experience in the trade industry.

• High school diploma or equivalent.

• Strong knowledge of systems, local codes, and industry best practices.

• Strong leadership, problem-solving, and organizational skills.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and handle multiple priorities.

• Knowledge of Microsoft Office, ServiceTitan, ADP, and other relevant company systems.

• Strong understanding of company policies and safety standards.

What Can We Do for You?

• Earn $45 - $50 per hour (based on skill level), with opportunities for overtime.

• Receive a take-home vehicle and a gas card.

• Opportunities for continued learning and professional development within a culture that supports and encourages team growth.

The compensation for this position is expected to range between $45.00 - $50.00 per hour. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

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