Front Desk Coordinator

Job Description

Job Description

We are looking for a Front Desk Coordinator to support a non-profit office in Colorado Springs, Colorado. This contract position with the potential to become permanent is ideal for someone who enjoys creating a welcoming environment, keeping daily operations organized, and serving as a reliable first point of contact for visitors and callers. The person in this role will balance reception coverage, administrative support, and client-facing coordination while maintaining discretion in a busy office setting.

Responsibilities:
• Serve as the first point of contact for incoming phone calls, route inquiries to the appropriate staff members, and take clear, accurate messages when needed.
• Welcome visitors and clients in a courteous manner, oversee the sign-in process, and help ensure office security procedures are followed consistently.
• Inform team members promptly when guests arrive and provide general guidance to visitors based on the purpose of their visit.
• Coordinate calendars and appointments for clients and staff, helping to prevent scheduling conflicts and keep front office activity running smoothly.
• Perform day-to-day administrative support such as copying, scanning, filing, and preparing documents for internal use or client distribution.
• Maintain orderly paper and electronic records, support case coordinators with accurate filing, and assist with basic data entry tasks.
• Keep the reception area clean, organized, and well maintained while monitoring office supply levels and arranging replenishment as needed.
• Respond to client questions with care, send reminders or notices when appropriate, and direct more complex matters to the correct department or team member.
• Protect confidential client and organizational information while maintaining accurate front desk databases and office records.
• Manage multiple priorities throughout the day and adjust quickly to changing needs, unexpected visitor traffic, or urgent administrative requests.• High school diploma or equivalent required.
• Previous experience in a front desk, receptionist, administrative support, or customer service position.
• Strong verbal and written communication skills with the ability to interact effectively with clients, visitors, and staff.
• Experience handling multi-line phone systems, inbound calls, and message routing with accuracy and efficiency.
• Solid organizational skills with the ability to manage appointments, records, and competing priorities in a fast-paced environment.
• Proficiency with clerical tasks such as filing, scanning, photocopying, data entry, and maintaining department records.
• Ability to handle sensitive information with confidentiality and demonstrate sound judgment in a detail-oriented office setting.
• Friendly, dependable, and adaptable approach with a consistent focus on customer service and office support.