Express Service Technician

Job Title

Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work.

Essential duties and responsibilities include the following:

• Examines customer vehicles.
• Identifies necessary vehicle repairs and maintenance.
• Estimates cost of repairs.
• Performs vehicle repairs and maintenance.
• Documents services performed.
• Performs services efficiently and according to dealership guidelines.
• Follows dealership and manufacturer service guidelines.
• Requests necessary parts.
• Effectively utilizes available technologies to enhance customer experience.
• Maintains CSI at or above company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows safeguards rules and regulations.
• Demonstrates the company's core values.
• Complies with company policies and procedures.
• Observes all federal, state, local and company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired education:

• GED
• High school diploma
• Associate degree
• Bachelor degree
• Master degree
• Doctorate degree

Field of study/work experience:

• Accounting
• Automotive
• Business
• Human resources
• Information technology

Desired work experience:

• Up to 3 years
• 3-5 years
• 5+ years

Education/experience:

Thorough knowledge of automotive parts and systems. Demonstrable mechanical skills and knowledge. Technical training or commensurate technical experience required.

Certificates and licenses:

• Valid driver's license
• Certified/senior technician with respective manufacturer
• State inspection/emissions license required by state
• All required manufacturer fundamental training and/or Napa training provided by HAG
• Meets and/or exceeds manufacturer requirements for ASE tests
• Completed manufacturer training to perform: warranty repairs/recalls on most vehicles, PDI's, maintenance, and minor repairs

Computer skills:

Basic computer skills to utilize timekeeping system. Ability to learn parts department computer inventory and ordering system.

Communication skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical demands:

Must be able to lift up to (50) pounds. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Environment demands:

Duties are performed primarily in the service area. Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Frequently interacts with customers, service advisors and the service manager.

Verbal and writing ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math ability:

Ability to add, subtract, multiply and divide.

Reasoning ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.

Core values:

To perform the job successfully, an individual should demonstrate the following core values:

Servant leadership

Teamwork through trust & respect

Integrity

Commitment to customer enthusiasm

Passion for winning

Accountability at all levels

Commitment to continuous improvement

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit