Customer Service Associate
Hellosunshinetravels
Atlantic City, New Jersey, United States
Customer Service Representative Travel Industry
Remote | Flexible Schedule |
About the Role: We’re looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you’ll provide world-class service to clients before, during after their trips ensuring every traveler has a smooth, memorable experience.
Responsibilities
- Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.
- Provide quotes, itineraries, and travel recommendations based on client preferences.
- Handle changes, cancellations, and special requests with professionalism and care.
- Maintain accurate client profiles and documentation.
- Collaborate with travel vendors, cruise lines, & resorts to resolve issues efficiently.
- Follow up with clients post‑travel to ensure satisfaction and encourage referrals.
- Stay current on promotions, destinations, & supplier policies.
- Support the sales & travel advisor team by ensuring excellent client experience.
Qualifications
- Strong communication & problem‑solving skills.
- Customer service or hospitality experience preferred (travel industry a plus!).
- Self‑motivated & organized, with attention to detail.
- Comfortable working remotely & managing multiple clients at once.
- Proficient in using online tools & booking platforms (training provided).
- Passion for travel & helping others create unforgettable memories.
Benefits & Perks
- Full training & certification programs provided.
- Flexible work‑from‑home schedule.
- Access to travel discounts & exclusive perks.
- Growth opportunities & performance bonuses.
Vacancy posted 4 days ago
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